[OPEN-ILS-GENERAL] Claims returned issue

[scrlheadlib at mts.net]

Can anyone help us?

When we mark an item "claimed returned" and then the book is found we cannot
return the item.  We get a "check-in failed" message.  We can delete the bar
code and then reenter it and then it will return it but it stays on the
patron record as having 1 item out and it is listed in the claims returned
area and we have no idea how to get rid of it.  Deleting the bar code and
reentering probably wasn't a good idea but we were getting desperate!

Mary Toma
South Central Regional Library
160 Main Street
Box 1540
Winkler, MB R6W 4B4
204-325-5864 
204-822-4092
scrlheadlib at mts.net

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