[OPEN-ILS-GENERAL] Policy for listing Evergreen support and service companies on the wiki?

[Lori Bowen Ayre]

Dan,

I did some research on service providers and came up with a few more names
(see below).  I included services offered (meaning they want to provide
these services but aren't doing so necessarily yet), and then indicated
which services they have provided so far.  I was also thinking of adding a
library reference (fyi: this is from another website I have some
responsibility for at os-ol.org) which would be useful if some libraries
would be willing to be references.

It might be cool (now I'm being an EG Web Committee member)  to list all
service providers who wish to be listed, and then have a way for libraries
to include themselves as a customer.  The library customer could check off
which of the offered services they received.  That way, people could contact
them for a reference.

Lori

*The following U.S. organizations provide services to Koha or Evergreen
customers (or hope to be soon)*

*Alpha-G* (http://www.alphagconsulting.com/)

   - Services offered: Data extraction, development, migration, support,
   implementation, hosting
   - Services provided for Evergreen: data extraction

*Backstage Library Works* (http://www.bslw.com/migration/)

   - Services offered: Data clean-up, migration (with Alpha-G)
   - Services provided for Evergreen: Data clean-up

*ByWater Solutions* (http://bywatersolutions.com/)

   - Services offered: Migration, implementation, support, hosting,
   training.
   - Services provided for Evergreen: Installation, migration
   - Services provided for Koha: Installation, hosting, migration, support,
   migration, installation and configuration, training.

*Cherry Hill Company *(http://chillco.com/)

   - Services offered: Installation, hosting, custom development.

*Equinox Software, Inc.* (http://esilibrary.com/<http://www.esilibrary.com/>
)

   - Services offered: Development, migration, implementation, support,
   hosting, training.
   - Services provided for Evergreen: Development, migration,
   implementation, support, hosting, training.
   - Services provided for Koha: data migration, hosting, support.

*Libdata (*http://www.libdata.com/)

   - Services offered:  Installation, hosting, support, training, migration.

*LYRASIS* (http://www.lyrasis.org/)

   - Services in the works: Support, implementation, hosting, migration,
   training, development.

 *PTFS/Liblime* (http://www.liblime.org/)

   - Services provided for Koha: support, implementation, hosting,
   migration, training, development.


On Tue, Sep 7, 2010 at 9:57 AM, Dan Scott <dan at coffeecode.net> wrote:

> Hi:
>
> Yesterday I was cleaning up some of the wiki pages while putting
> together an application to the Software Freedom Conservancy. I noticed
> that some of the FAQ entries were questions like "Do I have to be a
> technical expert to run Evergreen?" with answers like "No, you can hire
> a commercial company like Equinox to support your Evergreen system.". As
> the range of companies offering services and support around Evergreen is
> now broader than that, I replaced those links with a link to a new wiki
> page:
> http://evergreen-ils.org/dokuwiki/doku.php?id=faq:evergreen_companies
> which represents my totally-off-the-top-of-my-head list of companies
> that offer support and services for Evergreen.
>
> I want to bring that page to the community's attention because I know
> that there have been great pains taken by other software projects to
> avoid the impression of bias towards any particular company, while also
> trying to prevent companies that have no demonstrated expertise in the
> software from creating a bad name for the software project as a whole.
> For example, the list of companies that offer professional services for
> PostgreSQL is here:
> http://www.postgresql.org/support/professional_support but to be listed,
> a company needs to fill out a form
> (http://www.postgresql.org/support/newprof) and the application to be
> listed will be checked against the posted policy for approving
> professional service listings
> (http://wiki.postgresql.org/wiki/ProfessionalApproval). The policy also
> includes provisions for removing a listing.
>
> I don't know if we need a formal policy or a standardized format like
> PostgreSQL uses, but I think it's probably a good idea. I wanted to kick
> off some discussion about it, though, and also invite companies that I
> haven't listed to add themselves to the wiki page for now; let's keep it
> to alphabetical order, with just company name and a link to your Web
> site.
>
> If I was to suggest some criteria for a policy for being listed as a
> professional service provider, I would want to have each company provide
> evidence of how they have contributed to the community - partially from
> a demonstration of expertise perspective, and partially from trying to
> answer the question: "What would be best overall for the Evergreen
> project?" We can't stop companies from advertising their services
> outside of the evergreen-ils.org domain, of course, but we do have the
> ability to control where we direct would-be Evergreen users from the
> official Web site.
>
>
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