[OPEN-ILS-GENERAL] Desparate Debugging for new admins. Was: Adding OU's in the client

[Steve Wills]

The old flash of red in lieu of an error message trick!  I hate when that happens.  

I can't think of what about adding a 3rd level child ou could upset the system but that is not saying much!

Generally the flash of red has told me that a low level database error of some kind has occured.  

When this has happened with me, I set my log level high in /openils/conf/opensrf_core.xml, 
I get my staff client set to just before the moment of activity that throws the error, 
I then clear /openils/var/log/osrfsys.log and force the error.  
If you make a quick copy of /openils/var/log/osrfsys.log right after the error it's easier to read the log snippet.  

usually the log will reveal the underlying database error.  So far it has always pointed me at a config step I either skipped or missed that my red flash step relied on.



________________________________________
From: open-ils-general-bounces at list.georgialibraries.org [open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Joe Atzberger [jatzberger at esilibrary.com]
Sent: Thursday, September 30, 2010 6:47 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Adding OU's in the client

I used to see this error consistently before whatever caused it was eventually fixed.
--joe

On Thu, Sep 30, 2010 at 4:57 PM, Metcalf, Steve <MetcalfS at evergreen.edu<mailto:MetcalfS at evergreen.edu>> wrote:
This is in the 1.6.0.6 client.
When I click on New Child in a level-2 record, I get a flash of red background and the new level-3 record doesn’t appear until after I reload the Server Administration/Organizational Units page.  Is there a way see and open the new unit for editing without the need to go back to the Admin menu?
Steve Metcalf
THE EVERGREEN STATE COLLEGE