[OPEN-ILS-GENERAL] shared report templates don't display correctly for one location

[Judy Daniluk]

One library in our consortium is having trouble seeing shared report
templates.  When you use the staff client as a workstation registered at
this library, the list of shared report templates is incomplete - some
folders show a truncated list of pages, some folders are displayed as pages
instead of folders, some folders don't show up at all. The folders that
don't display are shared consortium-wide, so they should be available. It
happens for all the staff users at this location.

We recently moved our Evergreen installation to a different server and
upgraded from 1.6 to 2.0.9.    These users were able to see and use all the
shared report templates before the move and upgrade. The problem appeared
after the move and the upgrade, and has persisted for three months, through
many reboots and restarts.

If you use the same userid but a workstation registered for a different org
unit (even if it's actually the same computer), the shared templates
display correctly.  It's not related to the user's permission group or the
user's home library or the user's working location, just the location where
the workstation is registered.

Any suggestions?

Judy Daniluk

Director of Internet Services,  North Texas Library Partners

6320 Southwest Blvd., Suite 101, Fort Worth, TX 76109

jdaniluk at ntrls.org     817-201-6778 (cell)    www.ntxlibpartners.org
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