[OPEN-ILS-GENERAL] Handling lost books which have been paid for

[Mary Toma]

We have a status called "lost and paid".  Once it is paid for we return it from the patron record, change the status to lost and paid.  This status remains there for 2 months.  If the patron finds the item and returns it in good condition, along with their receipt,  within the 2 months, we refund the cost of the item.  If it is not returned within the 2 months we then delete it from the collection.
Mary Toma
SCRL

-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Aaron Zsembery
Sent: January 28, 2011 12:26 PM
To: Evergreen Discussion Group
Subject: [OPEN-ILS-GENERAL] Handling lost books which have been paid for

We have patrons who have lost books, paid for them, but are still getting overdue mailers. I am told that this is due to the books having the status of "Lost" and the mailers sending out notices for all items with the status of "lost".

We are wondering what other libraries are doing to notify patrons of lost books without bothering the patrons who have paid for their lost books. 
Also, how do you distinguish a book that has been lost and paid for from a book that is just lost?

Thanks

Aaron Z
Jr. Systems Administrator

Pioneer Library System
2557 State Rt. 21
Canandaigua, New York  14424
Phone: (585) 394-8260