[OPEN-ILS-GENERAL] How much does server location matter?

[Judy Daniluk]

Mostly staff client issues.  Normal response time is 2 or 3 seconds to scan
an item into the item details screen, but when it gets slow we see 10 to 20
seconds to scan an item.

Judy Daniluk

Technology Consultant,  North Texas Library Partners

6320 Southwest Blvd., Suite 101, Fort Worth, TX 76109

jdaniluk at ntrls.org     817-201-6778 (cell)     817-377-4440 (office)
www.ntrls.org



On Tue, Mar 15, 2011 at 11:57 AM, Lori Bowen Ayre <lori.ayre at galecia.com>wrote:

> Judy,
>
> If it is a network connectivity issue, it is undoubtedly related to your
> Internet connectivity, not the distance between you and ESI. You should be
> able to test that pretty easily if you get the right equipment in.  Any
> local network/WAN company could do some of that testing.
>
> So, it isn't limited to OPAC access?  It's from the client as well?  I'm
> just thinking about the slowness problems KCLS ran into, which seemed to be
> primarily OPAC related.
>
> Lori
>
> On Tue, Mar 15, 2011 at 9:38 AM, Judy Daniluk <jdaniluk at ntrls.org> wrote:
>
>> Our libraries are all in North Texas, but our server is in Georgia (hosted
>> at Equinox).
>>
>> We often have problems with slow response time, and individual libraries
>> have days when they get lots of network errors, which I assume are caused by
>> timeouts.  One library has days when they can't use Evergreen online at all,
>> even though the other libraries are operating normally and the affected
>> library can access other Internet resources normally.  We also see quite a
>> few cases where items get scanned for check-in but the system doesn't
>> actually check them in, and I'm guessing that that's caused by network
>> issues.
>>
>> Some of the problem might be caused by network infrastructure at the
>> libraries or the ISPs serving the libraries, but we also suspect that the
>> distance between us and our server might be aggravating the problem.
>>
>> What do the experts out there think? Would we see better performance if we
>> shorten the network distance between us and our server?
>>
>>
>>
>> Judy Daniluk
>>
>> Technology Consultant,  North Texas Library Partners
>>
>> 6320 Southwest Blvd., Suite 101, Fort Worth, TX 76109
>>
>> jdaniluk at ntrls.org     <817-201-6778> <817-201-6778>817-201-6778(cell)
>> <817-377-4440> <817-377-4440>817-377-4440 (office)     www.ntrls.org
>>
>>
>
>
> --
>
> =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-==-=-=-=-=-=-=-=-=
> Lori Bowen Ayre // Library Technology Consultant
> The Galecia Group // www.galecia.com
> (707) 763-6869 // Lori.Ayre at galecia.com
>
> <Lori.Ayre at galecia.com>Specializing in open source ILS solutions, RFID,
> filtering,
> workflow optimization, and materials handling
> =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>
>
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