[OPEN-ILS-GENERAL] ***SPAM*** ***SPAM*** Re: bookings module - media bookings

[Gordana Vitez]

Hi Tina,
 
I just tried to pick up a late reservation (2 days late) and couldn't. I think you're right. Overnight or longer causes issues. 
 
When I tried to pick up the reservation, I had no reservations to pick up under my name. When I tried to check out the item, I couldn't and got the following error:
 
FIXME: If you encounter this alert....
FIXME: {"stacktrace":"/openils/lib/perl5/OpenILS/Application/Circ/Circulate.pm:2002
 /openils/lib/perl5/OpenILS/Application/Circ/Circulate.pm:1454 /openils/lib/perl5/OpenILS/Application
/Circ/Circulate.pm:303","ilsevent":"7020","pid":"422","desc":"Item reserved for booking request","textcode":"COPY_RESERVED","servertime","Mon Jan 30 11:37:44 2012"} COPY_RESERVED for booking request
 
I also followed Dan's instructions, including step 4.
 
Thanks!
Gordana

>>> "Tina Ji (Project Sitka)" <tji at sitka.bclibraries.ca> 1/27/2012 12:26 PM >>>
Hi Tara, Gordana & Dan,

I wonder whether any of you ever wait overnight to check out (pick up)  
a "late" reservation.

I have no problem checking out the "late" reservation on the same day  
when it becomes late, but not possible the next morning.

I tried it with both catalogued and non-catalogued resources with the  
same result.

I did step #4. It changes the item's status to Reshelving. It is not  
possible to check in non-catalogued resources.


Since everyone says it works, am I the only one having bad luck? Or  
overnight does cause some issue?

Thanks
Tina


Quoting Gordana Vitez <gvitez at niagaracollege.ca>:

> Hi everyone,
>
> I think the key...I might be wrong though...is step #4 Dan's checkin  
>  after capturing the resource. That seems to be key to eliminating   
> the late checkin issue. I will let folks at Niagara know.
>
> Thanks, Dan!!
>
> Gordana
>
>>>> Tara Robertson <information.detective at gmail.com> 1/25/2012 6:23 PM >>>
> Hi Dan,
>
> I did the same test that you did on Sitka's production server   
> (version 2.0.2) and got the same result as you did.
>
> It worked. Yay! Gordana--did you find the same thing?
>
> Hrm. I wonder if our staff are doing this correctly...
>
> Thanks,
> Tara
>
> On Wed, Jan 25, 2012 at 8:20 AM, Gordana Vitez   
> <gvitez at niagaracollege.ca> wrote:
>
>
> Hi Dan,
> Thanks for walking through the whole process. I'll go through it on   
> our end with some real reservations and see if we're still having   
> the late checkout issue or not.
> That being said, I think there are things we need to do to the   
> booking module in order to make it a really good tool. Some of the   
> things Tara mentioned (being able to see who has a booked item   
> checked out in their name, being able to see a listing of future   
> bookings for an item...just to name a couple) would make it great.   
> Do you hear "complaints" like that at Laurentian?
> Thanks!
> Gordana
>>>> Dan Scott <dan at coffeecode.net> 1/25/2012 10:51 AM >>>
>
> On Wed, Jan 25, 2012 at 9:53 AM, Gordana Vitez   
> <gvitez at niagaracollege.ca> wrote:
>> Hi Dan,
>>
>> I probably should have clarified my language as well. We capture
>> reservations; however, we still have the same issues with "late pickups" and
>> have to taken to capturing and checking out at the time the pickup is
>> expected.
>
> So... I just ran through the following workflow on our Evergreen 2.1
> production system:
>
> 1. Made an existing item bookable (through Item Status -> Make item bookable)
> 2. Used "Booking -> Create reservation" to create a reservation for
> that item 20 minutes in the future
> 3. Used "Booking -> Capture resources" to capture the item
> 4. Used "Circulation -> Check in items" to check in the item (this
> wasn't necessary according to the docs, but I wasn't looking at the
> docs at the time, so any "transit to reservations" message triggers a
> Pavlovian "must check in" response...)
> 5. Waited 35 minutes, so 15 minutes past the time the item was
> supposed to be picked up, then used "Booking -> Pick up reservations"
> to show the list of reservations for the target patron. The item in
> question was displayed.
> 6. Selected the item and clicked "Pick up". The item was checked out
> to the target patron.
> 7. Used "Circulation -> Check in items" to return the item.
>
> There are all kinds of qualifiers here; this was the first reservation
> for the item, and the first reservation for that patron, and there was
> only one concurrent reservation for that patron, and the extra "Check
> in" after "Capture" might have thrown things off... but I hit no
> roadblocks in terms of checking out a late item.
>
>
>



Tina Ji
Trainer/Help Desk Specialist
BC SITKA Evergreen Implementation
Tel: 604-542-0325

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20120130/ab9b479a/attachment.htm>