[OPEN-ILS-GENERAL] Cancelling copies on order

[Fiona Borthwick]

Hello,

I am wondering if anyone has come across this problem or has a 
workaround for it.

One of our customers reported that cancelling copies that are on order 
does not actually remove the item record from the catalogue and these 
items still show an on-order status.

I have done some testing and can confirm this behaviour.  If you cancel 
an orderline, then the associated items are removed but this does not 
happen when you simply cancel a copy.  It is not always practical to 
cancel an orderline as often the quantity ordered is incorrect - e.g. 
you have processed the order for 5 books but you only require 4 so you 
wish to cancel one of these copies.

I have also tested this at the 2.2 Alpha release and the behaviour is 
the same.  I have looked for documentation / bug information etc but 
cannot find anything relevant.  It is maybe intended this way and staff 
need to manually delete the items but it would be good to have some 
confirmation of this in documentation.

Can anyone offer any advice please?

Thanks,
Fiona


-- 
Fiona Borthwick
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions

+44 (0) 800 756 6803  (phone)
+44 (0) 7540 768230  (mobile)
+44 (0) 800 756 6384 (fax)
fiona.borthwick at ptfs-europe.com
skype: fionaborthwick1

http://www.ptfs-europe.com