[OPEN-ILS-GENERAL] Random Hold Errors

[Chauncey Montgomery]

Every once in a while we get random errors when clearing holds from the 
shelf.  Once the item has been cleared and we scan it to capture the 
next hold, we get the following error message.

Network or server failure.  Please check your Internet connection to 
sunbury.cool-cat.org and choose Retry Network.  If you need to enter 
Offline Mode, choose Ignore Errors in this and subsequent dialogs.  If 
you believe this error is due to a bug in Evergreen and not network 
problems, please contact your help desk or friendly Evergreen 
administrators, and give them this information:
method=open-ils.circ.checkin.override
params=["42b5d644df9bf47ff7e93313a8f80fa0",{"barcode":"31233730"}]
THROWN:
{"payload":[],"debug":"osrfMethodException :  *** Call to 
[open-ils.circ.checkin.override] failed for session 
[1338393049.380226.13383930498153], thread trace [1]:\nCan't call method 
\"shelf_time\" on an undefined value at 
/usr/local/share/perl/5.10.1/OpenILS/Application/Circ/Circulate.pm line 
2917.\n\n","status":500}
STATUS:

There doesn't seem to be any consistency in what causes the error. I was 
wondering if anyone else has seen these random errors occurring with 
cleared holds.
Thanks.
CM
-- 
Chauncey G. Montgomery, MLIS
Director/Fiscal Officer
Community Library
Sunbury, Ohio
740-965-3901
montgoc1 at oplin.org