[OPEN-ILS-GENERAL] System Hangs while doing check in

[Lebbeous Fogle-Weekley]

Hi Jayaraj,

If I might point it out, "Dear Sir" is not the best way to address a
mailing list, especially one where many of the people who might answer
your question are women.  I don't mean to be harsh to anyone for whom
English is a second language, but knowing this might help you get
responses in the future.  Naturally, please let me know if I have
address you inappropriately.

In order to learn more about the problem with check-in that you're
experiencing, on your server can you grep your logs, particularly
osrfsys.log or similar, for 'ERR' ?

If you find resulting lines in your log that match the timestamp of
your troubled check-ins, sharing those log lines with some surrounding
context on the mailing list (try open-ils-dev) may help. Be advised
that such log lines might contain sensitive information such as IP
addresses or patron barcodes that you may wish to redact.

Regards,

Lebbeous

On Tue, Feb 5, 2013 at 11:06 PM, Jayaraj JR <jayaraj at iisertvm.ac.in> wrote:
> Dear Sir,
>
> We are using evergreen version 2.2.2. But recently it developed a problem.
> While doing the check in of books, it frequently hangs and shows an error
> message as follows. Kindly advice us what to do.  We have ensured that there
> is no network problems. It happens only for Check In activity of books.
>
> Network or server failure.  Please check your Internet connection to
> 192.168.1.96 and choose Retry Network.  If you need to enter Offline Mode,
> choose Ignore Errors in this and subsequent dialogs.  If you believe this
> error is due to a bug in Evergreen and not network problems, please contact
> your help desk or friendly Evergreen administrators, and give them this
> information:
>
> method=open-ils.circ.checkin
>
> params=["da352fcdb7d9b0f4a431fb9100f91f03",{"barcode":"G0091"}]
>
> THROWN:
>
> {"payload":[],"debug":"osrfMethodException :  *** Call to
> [open-ils.circ.checkin] failed for session
> [1359955341.995411.135995534110313], thread trace [1]:\nException:
> OpenSRF::DomainObject::oilsMethodException 2013-02-04T10:52:33
> OpenSRF::Application /usr/local/share/perl/5.10.1/OpenSRF/Application.pm:233
> <500>  No active transaction to roll back\n\n","status":500}
>
>
> Thanking You in Advance
>
> --
> With Best Regards,
>
> Jayaraj J R
> Library Information Assistant
> IISER Thiruvananthapuram



--
Lebbeous Fogle-Weekley
 | Software Developer
 | Equinox Software, Inc. / The Open Source Experts
 | phone:  1-877-OPEN-ILS (673-6457)
 | email:  lebbeous at esilibrary.com
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