[OPEN-ILS-GENERAL] Holds placed prior to status change

[Tina Ji (Project Sitka)]

Hi Deana,

If your 'missing' and 'trace' statuses are non-holdable, this is  
probably the expected behaviour. We experience the same thing with our  
hold targeter running every 15 mins for new holds (placed within 24  
hours) and daily for old holds (placed 24 hours ago). So new holds may  
be targeted by a copy with newly achieved holdable status, but not the  
old ones.

The opportunistic capture is related to the hold_copy_map, which is  
updated by the hold targeter, thus updated daily for old holds. Items  
with newly achieved holdable status is not in that table for old holds.

We advise our sites doing Find Another Target for the hold on top of  
the queue or waiting for a day. The checkin modifier: Retarget Local  
Hold may help, to some extent.



Tina


Quoting Deana Cunningham <deana.cunningham at granvillecounty.org>:

> Hi great brain!
>
> I was playing around today on our test server and have a question   
> about hold triggering. After an item has a status change to   
> "missing" or "trace", any holds placed prior to that change are not   
> getting triggered upon item check in. I have tried checking the item  
>  in numerous times (to see if maybe the first time when it changes   
> the status back to "reshelving" it would activate the hold for   
> capture at the next check in, but it did not. Placing a new hold on   
> the item after the status has been changed back to "reshelving"   
> causes that hold to be triggered on subsequent check ins, but the   
> hold placed before changing to "trace" or "missing" is not triggered.
>
> Something I'm missing here?
>
> I also realize the item should be caught during the regular "check   
> for holds" cron job (which is another problem we're having) but I am  
>  only looking at opportunistic hold capturing right now.
>
> Thanks!
>
> Deana
>
> Deana Cunningham
> Branch Manager, South Branch Library
> 1550 S. Campus Dr.
> Creedmoor, NC 27522
> Phone: (919) 528-1752
> Fax: (919) 528-1376
> deana.cunningham at granvillecounty.org
>



Tina Ji
1-888-848-9250
Trainer/Help Desk Specialist
BC Libraries Cooperative/Sitka