[OPEN-ILS-GENERAL] can't save changes in Coded Value Map

[Holly Brennan]

Thanks, Lebbeous!

I grabbed our system admin this morning to take a look. His guess is a possible SQL table error or something with OpenSRF. 

I'll be sending info to Equinox to have our expert support team take a look at the raw data, but I'll send an update to the list when the solution is found.

Thanks again for your great explanation and directions on how to capture the needed information!

-Holly

-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Lebbeous Fogle-Weekley
Sent: Thursday, January 23, 2014 6:02 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] can't save changes in Coded Value Map

Hi Holly,

For this class of bug, where clicking a Save button doesn't seem to do anything at all, there is usually an error message in the JavaScript console of the staff client.

Assuming suitable permissions in the staff client, you can reach this in the menus via Admin -> For Developers -> JavaScript console.  I recommend you get the Javascript console open in one tab, and in another tab bring the Coded Value Maps interface to the point right before you would click save.  Then switch to the JavaScript console tab, click its Clear button, switch back to the Coded Value Maps tab, click Save, and finally switch back to the JavaScript console tab to see what has appeared.

It probably won't be a very human-friendly error message, but it usually contains a clue, and it can often be cross-referenced in the server logs by a System administrator type to find out more about the problem.

Be aware that these error messages could contain sensitive information that you'd want to redact before sharing, like authentication tokens (strings of 32 hexadecimal characters) and/or internal IP addresses.

Hope this helps,

Lebbeous

On Thu, Jan 23, 2014 at 9:48 PM, Holly Brennan <haderhold at ci.homer.ak.us> wrote:
> All I want to do is uncheck Blu-Ray as a Simple Selector in the 
> Videorecording format in the MARC Coded Value Maps…..
>
>
>
> I double-click in the white space to edit, uncheck the Simple 
> Selector, click Save… and nothing happens. I can continue to click 
> Save, because it’s not frozen or grayed-out. But it’s not saving. I’m 
> receiving no error messages.
>
>
>
> This isn’t a permissions problem, because I was the person who 
> originally edited the fields. I logged out/in, that didn’t help. I 
> even had someone else try on a different computer. Same thing. 
> Clicking Save essentially does nothing.
>
>
>
> Can bugs pop up over time, without us changing versions? We’ve been 
> running
> 2.3.4 since the beginning of time (March 2013). I did quite a bit of 
> shuffling with Simple Selector to customize our Advanced Search 
> drop-down menus, and it always went smoothly.
>
>
>
> I’m stumped. Any insight is appreciated.
>
>
>
> Thanks!
>
>
>
> -Holly
>
>
>
>
>
>
>
> Holly Brennan
>
> Library Technology Specialist
>
> Homer Public Library
>
> 907-235-3180 (main)
>
> 907-435-3154 (direct)
>
> hbrennan at cityofhomer-ak.gov
>
>



--
Lebbeous Fogle-Weekley
 | Senior Software Developer
 | Equinox Software, Inc. / The Open Source Experts  | phone:  1-877-OPEN-ILS (673-6457)  | email:  lebbeous at esilibrary.com  | web:  http://www.esilibrary.com