[OPEN-ILS-GENERAL] match point issue/date due problem-altered now

[Cerninakova Eva]

Hi Janice,


I am not sure I understand quite well, whether the „no_matchpoint“ problem
occurs when checking out any book or whether it occurs only for one
particular book with the barcode 1000023285.
If it happens with the one particular book only, I would guess the problem
might be related to item attributes and probably some of the attributes
defined in the circulation policies are missing or having a wrong value .
For example in our library it  happens - according circulation policies -
with items that have „is reference“ flag or when circulation modifier is
missing (but it could be anything else, like wrong or missing user home
library etc.).

Eva


2014-05-21 20:58 GMT+02:00 Janice Huber <janice.huber at asburyseminary.edu>:

> Okay, I got good thoughts and suggestions for my Hard Due date issue but
> when I tried to delete and add a new Hard Due date to start over, I started
> to get a message that starts with a "no match points" message and goes on
> to the below message:
>
> Network or server failure.  Please check your Internet connection to
> evergreen-dev.asburyseminary.edu and choose Retry Network.  If you need
> to enter Offline Mode, choose Ignore Errors in this and subsequent dialogs.
>  If you believe this error is due to a bug in Evergreen and not network
> problems, please contact your help desk or friendly Evergreen
> administrators, and give them this information:
> method=open-ils.circ.checkout.full.override
>
> params=["65364592fe99660d932b708ae4ecd961",{"barcode":"1000023285","patron":10629},0]
> THROWN:
> {"payload":[],"debug":"osrfMethodException :  *** Call to
> [open-ils.circ.checkout.full.override] failed for session
> [1400676484.461296.140067648415801], thread trace [1]:\nCan't call method
> \"duration_rule\" on an undefined value at
> /usr/local/share/perl/5.14.2/OpenILS/Application/Circ/Circulate.pm line
> 1914.\n\n","status":500}
> STATUS:
>
> I don't know it someone else made a change in our system or if what I was
> trying to do caused this error. The book I am trying to check out gives
> that same message for every type of patron. I was only working with a
> policy for one type of patron....so wise ones, any insight.
>
> *We were able to add a duration rule of "default" and leave the hard due
> date actively in a field also but now we get the message of "no match
> points" and then "There was a network failure."*
>
> The consistent issue here is "no match points". I have checked everywhere
> I can, making sure the default circulation policy has an entry for things
> like duration rule and max fines but something is not matching...
>
> Can anyone help? Fishing around all day is not getting it done.
>
>
> Janice Huber
> Information Commons Manager
> 204 N Lexington Ave
> Wilmore, KY 40390
> 859.858.2230
>



-- 
Mgr. Eva Cerniňáková
cernin at jabok.cz
Tel. +420 211 222 409

Knihovna Jabok
http:/knihovna.jabok.cz
Tel.  +420 211 222 410

Jabok - Vyšší odborná škola sociálně pedagogická a teologická
Salmovská 8, 120 00 Praha 2
IČO: 45769621, DIČ: CZ45769621
Č. ú. 1993 04/5500 - Raiffeisenbank
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