[OPEN-ILS-GENERAL] Receipt printer not printing data

[Bill Coffey]

Thanks that helped, I did have to do line mode also it was In raster.


-----Original Message-----
From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of McCanna, Terran
Sent: Monday, October 05, 2015 11:49 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Receipt printer not printing data

Hi Bill,

I've seen this behavior when the paper size is not set:  

1. Log into Evergreen and go to Admin > Workstation Administration > Printer Settings Editor.
2. In the Printer Context section, select Receipt.
3. Click Set Default Printer and Print Test Page. This will open the standard Windows Print dialog box.
4. Select the receipt printer from the dropdown list.
5. Click Properties.
6. Find the settings for Paper Size (this may be under Advanced - the location may vary slightly based on the printer driver you have installed and the version of Windows you have installed).
7. Choose the correct paper size for your printer (it should be something along the lines of "70mm x Roll" or "Continuous Feed").
8. Click OK to close the pop-up window(s) and view the test page that prints out.



Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138
tmccanna at georgialibraries.org
----- Original Message -----
From: "Bill Coffey" <bill.coffey at waynegov.com>
To: "Evergreen Discussion Group (open-ils-general at list.georgialibraries.org)" <open-ils-general at list.georgialibraries.org>
Sent: Monday, October 5, 2015 11:33:55 AM
Subject: [OPEN-ILS-GENERAL] Receipt printer not printing data

Everyone,
I have a problem with 3 Receipt printers, Out of 12 printers 3 are having problems.
Issue receipt printer not printing data on the Bill_Payment receipt Data not being printed is the numerical data for Original Balance, Payment Received, Payment Applied, Billings Voided, Change Given, New Balance.
Receipt printer: Star TSP847
Operating System: Windows 7
Users: for every user that uses the computer.
I don't see any difference between the working and non-working settings.
I have uninstalled and reinstalled the printer and driver/software several times on two if the machines.
I am at a loss why the data is not printing, but everything else is ok.
It is only on this receipt everything else printing on receipts is ok.
Any help would be grateful.
Thanks


Bill Coffey
System Administrator
Wayne County Public Library
Goldsboro, NC 27530
Bill.Coffey at waynegov.com
Phone: (919) 735-6249