[OPEN-ILS-GENERAL] Self Check / ILL issue - Blocking checkout

[Thomas Berezansky]

For reference:

I had thoughts about creating a "origin type" like field in the circ  
matrix "Staff", "OPAC", "Selfcheck", etc. Then you could set rules  
based on that to say "Staff can renew this, but you can't OPAC renew  
this" and "this can't be checked out at a selfcheck,". Add in an  
option on accounts in SIPServer for what context to use and you could  
have that context be different across SIP2 users.

The use cases I have heard are all similar to "A game case (with  
barcode on the outside per delivery rules) sits on the shelf, but the  
disk/cartridge/whatever is actually behind the reference desk".

Quoting Elaine Hardy <ehardy at georgialibraries.org>:

> Josh,
>
> I don't think this is ​a problem for a software solution. I think it is
> best solved by ILL workflow changes and staff education.
>
> In PINES, ILL staff are instructed to check the item out to the patron when
> they create the pre-cat record so that the due date is set correctly. As
> you mentioned, it doesn't matter when the patron picks up the item, it is
> still due back to the lending library at their set date. ILL staff are also
> instructed to renew the item so that it cannot be renewed by the patron.
> (We don't have a circ modifier expressly for ILLs, since initially, you
> could not choose a circ modifier for a pre-cat. We should add one but it
> hasn't been on my radar to do so and PINES libraries haven't asked for one).
>
> The item also generally has a book strap that identifies it as an ILL item
> so that it can be correctly handled on check out and return (provided the
> patron leaves the strap on).
>
> I don't know if self checkout differs, but if I try to check out, in the
> client, an item already checked out to me, I get an error message telling
> me that. I still would not want the item to go to the holds shelf since I
> would want the patron to be verbally told the due date and any other
> information. Having ILL staff check the item out may solve the self check
> problem if it does inadvertently get placed there.
>
> Elaine
>
>
>
> J. Elaine Hardy
> PINES & Collaborative Projects Manager
> Georgia Public Library Service/PINES
> 1800 Century Place, Ste. 150
> Atlanta, GA 30045
>
> 404.235.7128 Office
> 404.548.4241 Cell
> 404.235.7201 FAX
>
> On Wed, Apr 6, 2016 at 2:21 PM, Josh Stompro <stomproj at exchange.larl.org>
> wrote:
>
>> Thanks for the idea been.  I am referring to the web based self check, I
>> should have clarified that.
>> Josh
>>
>> Josh Stompro - LARL IT Director
>>
>>
>> -----Original Message-----
>> From: Open-ils-general [mailto:
>> open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Ben Shum
>> Sent: Wednesday, April 06, 2016 11:40 AM
>> To: Evergreen Discussion Group
>> Subject: Re: [OPEN-ILS-GENERAL] Self Check / ILL issue - Blocking checkout
>>
>> Presuming you mean the Evergreen web selfcheck, I could only think of a
>> workaround approach like follows:
>>
>> If you were to designate the workstation for the selfcheck to be a
>> different org unit (like an opac invisible child unit of the parent
>> library), then include a circ policy in circ_matrix_matchpoint that says,
>> don't circ items of a particular copy location (the ILL one) or circ
>> modifier (if you have an ILL circ mod?), but leave the rest to fallthrough
>> back up to the parent org unit rules, then the selfcheck could function
>> differently with regards to those materials.
>>
>> Otherwise, I've found it more common that staff wanted items to be
>> completely restricted and not allowed for checkout (i.e. circulate = false
>> on the item or copy location levels) and to deal with it at the desk as you
>> hint would be burdensome.
>>
>> Some development required maybe if we want to avoid any crazy workarounds
>> like the one I posit above.
>>
>> And if you're talking about SIP2-based selfchecks, that's a whole other
>> ball game entirely....
>>
>> Just thinking aloud, hope some of that might prove helpful.
>>
>> -- Ben
>>
>> On Wed, Apr 6, 2016 at 12:02 PM, Josh Stompro <stomproj at exchange.larl.org>
>> wrote:
>> > Hello Everyone,
>> >
>> >
>> >
>> > My coworker is working on an issue with out of state ILL items, that
>> > we always want to have due on a specific date, even when the customer
>> > doesn’t pickup the item right away.  And she has been trying to figure
>> > out if there is a way to block a specific item from being checked out
>> > at the self check, but allow it to be checked out by staff without using
>> an override.
>> >
>> >
>> >
>> > With these items we don’t want them to go on the holdshelf, since we
>> > need staff to read the documentation attached and set a specific due
>> > date.  But they will accidentally get placed on the hold shelf, so we
>> > would like the self checks to not process the checkouts.
>> >
>> >
>> >
>> > I’ve looked at hard due dates documentation, but that doesn’t seem
>> > like it would since this situation isn’t what it was designed for.  We
>> > have also looked at using item alerts, but blocking based on the alert
>> > event would affect too many users negatively in our system since we
>> > use the alerts for situations that don’t require a checkout to be
>> blocked.
>> >
>> >
>> >
>> > We would like to avoid setting the items to non-circulate since that
>> > would require staff to override, which we don’t want to be a common
>> > occurrence that staff get used to.
>> >
>> >
>> >
>> > If something to address this doesn’t already exist, would anyone else
>> > find it useful to be able to block checkouts at the self check for
>> > specific items, but allow the checkout for staff users without an
>> > override?  Maybe the self check could block based on a list of
>> > circ_modifiers?  If something like this may be useful to more than one
>> > location, it might make a good enhancement.
>> >
>> >
>> >
>> > Thanks
>> >
>> > Josh
>> >
>> >
>> >
>> > Lake Agassiz Regional Library - Moorhead MN larl.org
>> >
>> > Josh Stompro     | Office 218.233.3757 EXT-139
>> >
>> > LARL IT Director | Cell 218.790.2110
>> >
>> >
>>


-- 
Thomas Berezansky
Assistant Network Administrator
Merrimack Valley Library Consortium
4 High ST, Suite 175
North Andover, MA 01845
Phone: 978-557-8161