[OPEN-ILS-GENERAL] Unique Management Collection Services
Sharon Douglas
douglass at exchange.larl.org
Fri Dec 9 13:21:40 EST 2016
We've used Unique Management services for a year with Evergreen and many years before with another automation system.
We recently decided to stop using Unique's services for a number of months, giving us time to gather statistics.
A month before turning names over to Unique, we've called customers ourselves.
For this effort we were seeing a 50% return rate, and a lot of appreciation from customers for the personal call.
Moving forward, we'll be gathering stats on what does not get returned after our efforts and without Unique's efforts.
We'll also be considering what the cost of being in business is, what our normal loss rate is. (I'd love to hear others thoughts on this!)
After we have these numbers we'll be able to compare them to our stats gathered while using Unique's services, and have the necessary data to make a better informed decision.
Sharon Douglas
Automation Coordinator, Lake Agassiz Regional Library
-----Original Message-----
From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Carol Dinges
Sent: Friday, 9 December, 2016 10:54 AM
To: open-ils-general at list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] Unique Management Collection Services
We use Unique Services, and they connect directly to Evergreen to activate accounts that meet our specific criteria. When we began contracting with them and set up our account, they said that many of their clients use Evergreen. We've been very happy with the quality of their service - no problems at all.
Carol Dinges
Lebanon Public Library
-----Original Message-----
From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of open-ils-general-request at list.georgialibraries.org
Sent: Friday, December 09, 2016 7:14 AM
To: open-ils-general at list.georgialibraries.org
Subject: Open-ils-general Digest, Vol 126, Issue 15
Send Open-ils-general mailing list submissions to
open-ils-general at list.georgialibraries.org
To subscribe or unsubscribe via the World Wide Web, visit
http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general
or, via email, send a message with subject or body 'help' to
open-ils-general-request at list.georgialibraries.org
You can reach the person managing the list at
open-ils-general-owner at list.georgialibraries.org
When replying, please edit your Subject line so it is more specific than "Re: Contents of Open-ils-general digest..."
Today's Topics:
1. Re: Unique Management Collection Services (Jason Stephenson)
2. Re: Unique Management Collection Services
(scott.thomas at sparkpa.org)
3. Re: Unique Management Collection Services (Deborah Luchenbill)
----------------------------------------------------------------------
Message: 1
Date: Fri, 9 Dec 2016 09:40:36 -0500
From: Jason Stephenson <jason at sigio.com>
To: Evergreen Discussion Group
<open-ils-general at list.georgialibraries.org>
Subject: Re: [OPEN-ILS-GENERAL] Unique Management Collection Services
Message-ID: <e03c88de-596d-7eac-b640-4db608c8e011 at sigio.com>
Content-Type: text/plain; charset=utf-8
Thank you, Debbie and J. Sara for your answers.
I think the real question is "Is Unique Management connecting directly from your Evergreen system?" This could be to find patrons to bill as well as put them in collections in the Evergreen sense.
I know a number of libraries that use Unique Management but send reports to Unique.
Thanks,
Jason
On 12/09/2016 09:29 AM, Deborah Luchenbill wrote:
> Several Missouri Evergreen libraries use Unique, as well.
>
> Debbie Luchenbill
> Missouri Evergreen Coordinator
> MOBIUS
> 111 E. Broadway, Ste. 220
> Columbia, MO 65203
> debbie at mobiusconsortium.org <mailto:deborah at mobiusconsortium.org>
> 573-234-4914/877-312-3517
> http://libraries.missourievergreen.org
> http://mobiusconsortium.org
>
> On Fri, Dec 9, 2016 at 7:29 AM, J. Sara Paulk <jspaulk at houpl.org
> <mailto:jspaulk at houpl.org>> wrote:
>
> Many libraries in Georgia (PINES) use it.
>
>
> On 12/9/2016 8:21 AM, Tim Spindler wrote:
>> I was wondering if anyone in the Evergreen community is using
>> Unique Management Collection Service?
>>
>> We have a request from one of our libraries to use this service
>> and it requires access to patron data.
>>
>> --
>> Tim Spindler
>> Executive Director
>> C/W MARS
>> tspindler at cwmars.org <mailto:tspindler at cwmars.org>
>> tjspindler at gmail.com <mailto:tjspindler at gmail.com>
>>
>> *P** Go Green - **Save a tree! Please don't print this e-mail
>> unless it's really necessary.*
>>
>>
>>
>
> --
> J. Sara Paulk, Director
> Houston County Public Library System
> (478) 987-3050 Ext. 5 <tel:(478)%20987-3050> / Fax (478) 987-1862 <tel:(478)%20987-1862>
> 1201 Washington St., Perry, GA 31069
>
> jspaulk at houpl.org <mailto:jspaulk at houpl.org> http://houpl.org/
>
>
------------------------------
Message: 2
Date: Fri, 9 Dec 2016 14:39:08 +0000
From: "scott.thomas at sparkpa.org" <scott.thomas at sparkpa.org>
To: Evergreen Discussion Group
<open-ils-general at list.georgialibraries.org>
Subject: Re: [OPEN-ILS-GENERAL] Unique Management Collection Services
Message-ID:
<CY4PR18MB12058F3178CAC095A90006A499870 at CY4PR18MB1205.namprd18.prod.outlook.com>
Content-Type: text/plain; charset="utf-8"
Here in the Pennsylvania Integrated Library System we have two libraries using Unique Management and will be adding more.
Scott
Scott Thomas
Executive Director
PaILS / SPARK
(717) 873-9461
scott.thomas at sparkpa.org
[Description: Description: Training | SPARK – Pennsylvania's Statewide Library System]<http://www.palibrary.org/pails/>
From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Tim Spindler
Sent: Friday, December 09, 2016 8:21 AM
To: Evergreen Discussion Group <open-ils-general at list.georgialibraries.org>
Subject: [OPEN-ILS-GENERAL] Unique Management Collection Services
I was wondering if anyone in the Evergreen community is using Unique Management Collection Service?
We have a request from one of our libraries to use this service and it requires access to patron data.
--
Tim Spindler
Executive Director
C/W MARS
tspindler at cwmars.org<mailto:tspindler at cwmars.org>
tjspindler at gmail.com<mailto:tjspindler at gmail.com>
P Go Green - Save a tree! Please don't print this e-mail unless it's really necessary.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20161209/6bc16c5c/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 1491 bytes
Desc: image001.jpg
URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20161209/6bc16c5c/attachment-0001.jpg>
------------------------------
Message: 3
Date: Fri, 9 Dec 2016 09:14:16 -0600
From: Deborah Luchenbill <deborah at mobiusconsortium.org>
To: Evergreen Discussion Group
<open-ils-general at list.georgialibraries.org>
Subject: Re: [OPEN-ILS-GENERAL] Unique Management Collection Services
Message-ID:
<CAGv20nP8KN-Ns6tv_YksdKmn5fMwLLyDM3Feh7c+YG5-gktZ3g at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Yes, Unique does connect directly with Missouri Evergreen for most of the libraries. The libraries set up their plans with Unique individually (what their criteria are for patrons to be sent to collections, the fee, etc.) and we set up a permission group and a user account that had only the permissions Unique needed and the working locations of only the libraries that use them for their user account. We also have one library that sends their own reports.
Debbie
Debbie Luchenbill
Missouri Evergreen Coordinator
MOBIUS
111 E. Broadway, Ste. 220
Columbia, MO 65203
debbie at mobiusconsortium.org <deborah at mobiusconsortium.org>
573-234-4914/877-312-3517
http://libraries.missourievergreen.org
http://mobiusconsortium.org
On Fri, Dec 9, 2016 at 8:40 AM, Jason Stephenson <jason at sigio.com> wrote:
> Thank you, Debbie and J. Sara for your answers.
>
> I think the real question is "Is Unique Management connecting directly
> from your Evergreen system?" This could be to find patrons to bill as
> well as put them in collections in the Evergreen sense.
>
> I know a number of libraries that use Unique Management but send
> reports to Unique.
>
> Thanks,
> Jason
>
> On 12/09/2016 09:29 AM, Deborah Luchenbill wrote:
> > Several Missouri Evergreen libraries use Unique, as well.
> >
> > Debbie Luchenbill
> > Missouri Evergreen Coordinator
> > MOBIUS
> > 111 E. Broadway, Ste. 220
> > Columbia, MO 65203
> > debbie at mobiusconsortium.org <mailto:deborah at mobiusconsortium.org>
> > 573-234-4914/877-312-3517
> > http://libraries.missourievergreen.org
> > http://mobiusconsortium.org
> >
> > On Fri, Dec 9, 2016 at 7:29 AM, J. Sara Paulk <jspaulk at houpl.org
> > <mailto:jspaulk at houpl.org>> wrote:
> >
> > Many libraries in Georgia (PINES) use it.
> >
> >
> > On 12/9/2016 8:21 AM, Tim Spindler wrote:
> >> I was wondering if anyone in the Evergreen community is using
> >> Unique Management Collection Service?
> >>
> >> We have a request from one of our libraries to use this service
> >> and it requires access to patron data.
> >>
> >> --
> >> Tim Spindler
> >> Executive Director
> >> C/W MARS
> >> tspindler at cwmars.org <mailto:tspindler at cwmars.org>
> >> tjspindler at gmail.com <mailto:tjspindler at gmail.com>
> >>
> >> *P** Go Green - **Save a tree! Please don't print this e-mail
> >> unless it's really necessary.*
> >>
> >>
> >>
> >
> > --
> > J. Sara Paulk, Director
> > Houston County Public Library System
> > (478) 987-3050 Ext. 5 <tel:(478)%20987-3050> / Fax (478)
> > 987-1862
> <tel:(478)%20987-1862>
> > 1201 Washington St., Perry, GA 31069
> >
> > jspaulk at houpl.org <mailto:jspaulk at houpl.org> http://houpl.org/
> >
> >
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20161209/67c5b325/attachment.html>
End of Open-ils-general Digest, Vol 126, Issue 15
*************************************************
More information about the Open-ils-general
mailing list