[OPEN-ILS-GENERAL] Patrons can't place holds on Parts

[Morgan, Michele]

Hi Dan,

Thanks for the clarification of the two options. The library setting works
well for us. We have multiple libraries as possible pickup points, and most
allow holds on available copies. So we do need to have the Place Hold link
appear.

Michele

--
Michele M. Morgan, Technical Assistant
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org


On Tue, Jan 12, 2016 at 9:21 AM, Dan Wells <dbw2 at calvin.edu> wrote:

> Michele, thanks for bringing this up.  There are two related but
> functionality distinct options for blocking holds on available items, and
> they each work at different levels.
>
>
>
> ctx.holds_block.enabled is a setting in the TPAC config.tt2 file.  If this
> is true, the “Place Hold” link is hidden whenever there are available
> copies.  This is the option which is not yet (I don’t think) parts aware,
> and it may be difficult to work out a good way to do it seamlessly.
>
>
>
> There is also, as Michele points out, an org unit level setting called
> “Has Local Copy Block”.  This does not control when the “Place Hold” link
> appears (it will always be visible in this scenario), but it does block the
> actual request if a local copy is available.  If one can educate users that
> the appearance of the “Place Hold” link does not indicate that a hold can
> actually be placed, then this is a workable alternative.
>
>
>
> Dan
>
>
>
>
>
> Daniel Wells
>
> Library Programmer/Analyst
>
> Hekman Library, Calvin College
>
> 616.526.7133
>
>
>
> *From:* Open-ils-general [mailto:
> open-ils-general-bounces at list.georgialibraries.org] *On Behalf Of *Morgan,
> Michele
> *Sent:* Monday, January 11, 2016 3:00 PM
> *To:* Evergreen Discussion Group <
> open-ils-general at list.georgialibraries.org>
> *Subject:* Re: [OPEN-ILS-GENERAL] Patrons can't place holds on Parts
>
>
>
> Hi,
>
>
> Placing part holds on checked out items is working fine on our 2.9 system.
> The Place Hold button is visible and we are able to place a part level hold
> on a checked out item without a problem. The library in question has the
> setting "Has Local Copy Block" set to True.
>
> If we attempt a part level hold where the copy is available, the hold
> fails with this message:
>
> *Hold was not successfully placed*
>
> There is already a copy available at your local library.
>
>
>
> If we attempt a part level hold where the copy is checked out, the hold is
> placed successfully.
>
> Could something else be causing the Place Hold link on the record not to
> show?
>
>
>
> Hope this is helpful,
>
> Michele
>
> --
>
> Michele M. Morgan, Technical Assistant
>
> North of Boston Library Exchange, Danvers Massachusetts
>
> mmorgan at noblenet.org
>
>
>
>
>
> On Mon, Jan 11, 2016 at 9:27 AM, Dan Wells <dbw2 at calvin.edu> wrote:
>
> Hello Rosie,
>
>
>
> I think you are right in that this scenario (block holds when available,
> allow holds for unavailable parts) is not supported by the current code.
> Unfortunately, I think getting it supported also won’t be especially
> simple, especially from the UI side.
>
>
>
> It’s simple to check if every copy is out, but in this case we’d need to
> know if any particular part is totally out, so that’s the first hurdle.
> Maybe some of those pieces are in place, I didn’t check.  After that, you
> would then need to decide how to present the place hold links / screen.
> How do you make it clear (along with the underlying reasons) that the
> patron can only place a hold on a certain part?  It seems inherently
> confusing for a holds screen to be partially offered, so we’d need to be
> careful there.
>
>
>
> I do think this is missing functionality we should ultimately support, so
> please just take this as some thoughts about what you might be up against.
> Please open up a bug (if there isn’t one), and if you do tackle this,
> please share back what you did to get it where you needed it to be.
>
>
>
> Sincerely,
>
> Dan
>
>
>
>
>
> Daniel Wells
>
> Library Programmer/Analyst
>
> Hekman Library, Calvin College
>
> 616.526.7133
>
>
>
> *From:* Open-ils-general [mailto:
> open-ils-general-bounces at list.georgialibraries.org] *On Behalf Of *Rosemary
> Le Faive
> *Sent:* Friday, January 08, 2016 12:45 PM
> *To:* open-ils-general at list.georgialibraries.org
> *Subject:* [OPEN-ILS-GENERAL] Patrons can't place holds on Parts
>
>
>
> Hi,
>
>
>
> We're trying to implement Monograph Parts so that patrons can place holds
> on specific volumes that are out.  But the "Place hold" link isn't showing
> up! I'm wondering if I'm missing something in the configuration, or if I
> need to customize the template.
>
>
>
> The case in question: of four volumes/parts in a record, two are available
> and two are checked out. All are in a holdable location.
>
>
>
> If I set ctx.holds_block.enabled = 'false' then the Place Hold link shows
> up, and holds can be placed on the checked-out parts. But then the Place
> Hold link shows up even where it shouldn't (since we don't allow holds on
> available copies!)
>
>
>
> I'm afraid i have to hack the template here [1].
>
>
>
> Has anyone else faced this issue?
>
>
>
> Thanks!
>
>
>
> -Rosie
>
>
>
> [1]
> https://github.com/evergreen-library-system/Evergreen/blob/master/Open-ILS/src/templates/opac/parts/record/summary.tt2#L45-L48
>
>
>
>
> --
>
>
>
> *Rosemary Le Faive*
>
> Digital Infrastructure and Discovery Librarian
>
> Robertson Library
>
> University of Prince Edward Island
>
> 550 University Ave, Charlottetown PE C1A 4P3
>
> Canada
> tel: 902-566-0533 | fax: 902-628-4305 | email: rlefaive at upei.ca
>
>
>
>
>
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