[OPEN-ILS-GENERAL] Self Check - disable Print List on checkout screen

[Bob Wicksall]

Hi Josh, 

I don't want to give too much away until Equinox has finalized the design but I don't think we are that far from what you are looking for. The plan is to have only one logout button for example. 

Bob Wicksall 
Computer and Network Services Manager 

Pioneer Library System 
2557 State Rt. 21 
Canandaigua, New York 14424 

Voice: (585) 394-8260 ext. 110 
Fax: (585) 394-1935 

> From: "Josh Stompro" <stomproj at exchange.larl.org>
> To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org>
> Sent: Friday, March 11, 2016 11:28:35 AM
> Subject: Re: [OPEN-ILS-GENERAL] Self Check - disable Print List on checkout
> screen

> Grace, thank you for mentioning this, we have had some conversations here about
> the self check receipts also, about the two buttons for logging out, with a
> receipt and without a receipt.

> I know we are not funding this development and don’t really have a say in what
> gets done, but I just want to put this out there. Maybe there is an opportunity
> for co funding where we could help with this if our goals are close enough?

> What we would like to see is one logout button on the self checks to simplify
> the interface.

> The first time someone uses the self check and logs out, they would be presented
> with the receipt options, a big easy to use pop over window with Big buttons
> for selecting the options. (we use touch screens for our self checks). They
> could choose “Never print a receipt”, “Always Print a Receipt”, “Email me
> receipt”, “Text/SMS Receipt”, “Post My Receipt to Twitter/Facebook”, “Always
> Ask” etc. Whatever they choose would be stored as a user setting in their
> account, so the next time they wouldn’t be prompted for their preference.

> If someone needed to change their preference later, they could talk to staff to
> have the setting changed in their account. I don’t really want to add another
> button to the self check for changing the preference. But I could see the
> argument for making it self service.

> It has been our experience that some people always want a receipt, and some
> people never want a receipt. There are not many that want to choose each time.
> So after the first interaction, they wouldn’t be asked again, unless they pick
> the “Always Ask” option. This would remove a choice that the user needs to make
> every time, and streamline the process.

> I look forward to taking a look at the tech specs when they are released to see
> how the self check receipt method selection is going to be handled.

> Josh Stompro - LARL IT Director

> From: Open-ils-general
> [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Grace
> Dunbar
> Sent: Friday, March 11, 2016 9:13 AM
> To: Evergreen Discussion Group
> Subject: Re: [OPEN-ILS-GENERAL] Self Check - disable Print List on checkout
> screen

> Hi,

> The Pioneer library has contracted with Equinox to develop some changes to allow
> for email checkout receipts both in the staff client and the native self-check.
> The technical specifications are still being finalized but we should have
> something out no later than the end of the month with our plans for
> development. So, it might be prudent to wait and see if our proposed changes
> will improve your user experience in this regard before moving forward.

> I'll send along a link with the public tech specs when they're done...

> Cheers!

> Grace

> On Fri, Mar 11, 2016 at 9:44 AM, Josh Stompro < stomproj at exchange.larl.org >
> wrote:

> Hello, I’m curious if other users of the built in self check interface would
> support a change. I would like the self check interface to hide the Print List
> button on the checkout screen. We have found that some customers press that
> button, take the resulting printout as their receipt and walk away, instead of
> using the logout buttons. The next person doesn’t always realize that someone
> else is logged in, so extra items get checked out to the first user.

> The print list button would still display for the other screens, Holds, All
> items out and fines.

> Does anyone have users that need the ability to print a list of the items they
> just checkout out, in addition to a receipt?

> The bug report is at: https://bugs.launchpad.net/evergreen/+bug/1555791

> There are a few other self check changes that are coming in 2.10 (that may be
> backported also).

> - Print list for holds will now work -
> https://bugs.launchpad.net/evergreen/+bug/1370694

> - Hide the UI elements when no one is logged in -
> https://bugs.launchpad.net/evergreen/+bug/1466173

> There is also a fix for the fines printing, it isn’t targeted to make it in to
> 2.10 though.

> - https://bugs.launchpad.net/evergreen/+bug/1551447

> All the self check related bugs can be seen at
> https://bugs.launchpad.net/evergreen/+bugs?field.tag=selfcheck

> Lake Agassiz Regional Library - Moorhead MN larl.org

> Josh Stompro | Office 218.233.3757 EXT-139

> LARL IT Director | Cell 218.790.2110

> --

> Grace Dunbar, Vice President

> Equinox - Open Your Library
> gdunbar at esilibrary.com
> 1-877-OPEN-ILS | www.esilibrary.com
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