[OPEN-ILS-GENERAL] Catalogue not loading as expected

Wed Jun 14 10:33:47 EDT 2017

So I just noticed the same is happening in the staff client. The apache2 log is still empty, but the syslog came back with some lines added to it: 

-----------------------------------------------------------------------------------------------
Jun 14 16:25:40 ubuntu-evergreen root: 10.5.1.84 - - [14/Jun/2017:16:24:40 +0200] "POST /osrf-gateway-v1 HTTP/1.1" 200 495
Jun 14 16:25:41 ubuntu-evergreen apache2[3157]: [core:info] [pid 3157] [client 10.5.1.84:60685] AH00128: File does not exist: /openils/var/web/xul/rel_2_11_3/server/skin/custom.js
Jun 14 16:25:41 ubuntu-evergreen root: 10.5.1.84 - - [14/Jun/2017:16:25:41 +0200] "GET /xul/rel_2_11_3/server/skin/custom.js HTTP/1.1" 404 576
Jun 14 16:25:41 ubuntu-evergreen apache2[3157]: [core:info] [pid 3157] [client 10.5.1.84:60685] AH00128: File does not exist: /openils/var/web/xul/rel_2_11_3/server/locale/en-US/auth_custom.properties
Jun 14 16:25:41 ubuntu-evergreen root: 10.5.1.84 - - [14/Jun/2017:16:25:41 +0200] "GET /xul/rel_2_11_3/server/locale/en-US/auth_custom.properties HTTP/1.1" 404 597
Jun 14 16:25:41 ubuntu-evergreen apache2[3157]: [core:info] [pid 3157] [client 10.5.1.84:60685] AH00128: File does not exist: /openils/var/web/xul/rel_2_11_3/server/locale/en-US/offline_custom.properties
Jun 14 16:25:41 ubuntu-evergreen root: 10.5.1.84 - - [14/Jun/2017:16:25:41 +0200] "GET /xul/rel_2_11_3/server/locale/en-US/offline_custom.properties HTTP/1.1" 404 600
Jun 14 16:25:41 ubuntu-evergreen apache2[3157]: [core:info] [pid 3157] [client 10.5.1.84:60685] AH00128: File does not exist: /openils/var/web/xul/rel_2_11_3/server/locale/en-US/common_custom.properties
Jun 14 16:25:41 ubuntu-evergreen root: 10.5.1.84 - - [14/Jun/2017:16:25:41 +0200] "GET /xul/rel_2_11_3/server/locale/en-US/common_custom.properties HTTP/1.1" 404 599
Jun 14 16:25:42 ubuntu-evergreen apache2[3157]: [ssl:info] [pid 3157] (70007)The timeout specified has expired: [client 10.5.1.84:60685] AH01991: SSL input filter read failed.
Jun 14 16:26:28 ubuntu-evergreen root: 10.5.1.84 - - [14/Jun/2017:16:25:18 +0200] "GET /eg/opac/results?query=Trying+to+add+titles+to+evergreen%3A+This+is+like+my+45th+test+&qtype=title&fi%3Asearch_format=&locg=1&detail_record_view=0&depth=0 HTTP/1.1" 200 18067
Jun 14 16:26:41 ubuntu-evergreen apache2[3166]: [perl:warn] [pid 3166] [client 10.5.1.84:60680] egweb: template error: undef error - Can't use an undefined value as an ARRAY reference at /usr/local/share/perl/5.22.1/OpenILS/Application/AppUtils.pm line 1303.\n, referer: http://10.5.1.19/eg/opac/advanced?qtype=title;fi%3Asearch_format=book;locg=1;detail_record_view=0
Jun 14 16:26:41 ubuntu-evergreen root: 10.5.1.84 - - [14/Jun/2017:16:24:28 +0200] "GET /eg/opac/results?bool=and&qtype=title&contains=contains&query=Trying+to+add+titles&bool=and&qtype=title&contains=contains&query=&bool=and&qtype=author&contains=contains&query=&_adv=1&detail_record_view=0&locg=1&pubdate=is&date1=&date2=&sort= HTTP/1.1" 500 798
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Let me check the file in question. 

-----Original Message-----
From: Open-ils-general [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Jason Stephenson
Sent: Wednesday, June 14, 2017 4:00 PM
To: open-ils-general at list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] Catalogue not loading as expected

Chazya,

I notice that is a browse search. Can you do a normal search from the main page?

It may just be something with the browse, or you may get some more useful information from a regular search.

Jason

On 06/14/2017 09:48 AM, Chazya Sinkamba wrote:
> The next line starts talking about something else entirely. Apache2 error log has no entries in it. That is the first place I checked. 
> Thanks for the response Jason. 
> 
> -----Original Message-----
> From: Open-ils-general 
> [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf 
> Of Jason Stephenson
> Sent: Wednesday, June 14, 2017 3:14 PM
> To: open-ils-general at list.georgialibraries.org
> Subject: Re: [OPEN-ILS-GENERAL] Catalogue not loading as expected
> 
> Chazya,
> 
> Ok. There is no error message on that line, though that does have a 500 status.
> 
> Does the next line have more information? Is that from syslog or the
> apache2 error.log? If that's from syslog or the access log, try looking in the error log for apache2.
> 
> Hope that helps,
> Jason
> 
> On 06/14/2017 06:45 AM, Chazya Sinkamba wrote:
>> Hi,
>> Thank you for the response. I checked the error log, and the error 
>> that came up after clicking on a link that was supposed to give me 
>> titles authored by 'chazya'(an author I made up to test the system), 
>> is as below;
>>
>> ---------------------------------------------------------------------
>> -
>> ------
>> ------------------
>> Jun 14 12:37:02 ubuntu-evergreen root: 10.5.1.84 - -
>> [14/Jun/2017:12:34:51
>> +0200] "GET
>> /eg/opac/results?blimit=10;qtype=author;bterm=Chazya;locg=1;fi%3Ahas_
>> b
>> rowse_
>> entry=1526%2C8 HTTP/1.1" 500 798
>> ---------------------------------------------------------------------
>> -
>> ------
>> -------------------
>>
>> Tried going to google with it, no joy there. 
>>
>> -----Original Message-----
>> From: Open-ils-general
>> [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf 
>> Of Jason Stephenson
>> Sent: Tuesday, June 13, 2017 4:33 PM
>> To: open-ils-general at list.georgialibraries.org
>> Subject: Re: [OPEN-ILS-GENERAL] Catalogue not loading as expected
>>
>> Chazya,
>>
>> I haven't seen something like that for a long time, so I don't know 
>> off the top of my head what might cause it. It could be a number of things.
>>
>> Since you got an internal server error, there should be log messages 
>> from Apache, the web server, that will provide some clue as to what happened.
>>
>> Depending on your configuration, you can look in 
>> /var/log/apache2/error.log or /var/log/syslog for the messages from Apache.
>>
>> Errors should be relatively obvious, but look for lines with a 500 in 
>> a field by itself. That is the typical number for an internal server error.
>> That line should indicate when the error happened, and what caused it.
>>
>> If you can find that and share it, someone can probably tell you 
>> where else to start looking.
>>
>> Good luck,
>> Jason
>>
>> On 06/13/2017 08:15 AM, Chazya Sinkamba wrote:
>>> Hi all,
>>>
>>> New to evergreen, just finished populating the data after initial 
>>> installation. To confirm the data has been loaded, I searched for a 
>>> title, and got the results as desired. Clicking on the title however 
>>> resulted in the page loading for ages, and eventually giving me an 
>>> internal server error. Has anyone else experienced this? Any idea 
>>> what I did wrong?
>>>
>>> Thanks
>>>
>>>  
>>>
>>> Chazya Sinkamba
>>>
>>
> 