[OPEN-ILS-GENERAL] Reading History opt in on patron application

Thu Oct 19 17:40:56 EDT 2017

Rogan,

thanks for your note. I am glad I am sure about the current state now.
You are definitely  right about the workflow - if not thoroughly thought
out, such feature could potentially slow down the checkout process . I
think I will try to find out how this  is dealt with in other ILS and
libraries workflow ;-)

Eva

---
Mgr. Eva Cerniňáková
cernin at jabok.cz
Tel. +420 211 222 409

Knihovna Jabok
http:/knihovna.jabok.cz
Tel.  +420 211 222 410
Jabok - Vyšší odborná škola sociálně pedagogická a teologická
Salmovská 8, 120 00 Praha 2

2017-10-19 20:06 GMT+02:00 Terran McCanna <tmccanna at georgialibraries.org>:

> That's a great idea - I'll pass that along to our libraries, too.
>
> Terran McCanna
> PINES Program Manager
> Georgia Public Library Service
> 1800 Century Place, Suite 150
> <https://maps.google.com/?q=1800+Century+Place,+Suite+150+Atlanta,+GA+30345&entry=gmail&source=g>
> Atlanta, GA 30345
> <https://maps.google.com/?q=1800+Century+Place,+Suite+150+Atlanta,+GA+30345&entry=gmail&source=g>
> 404-235-7138 <(404)%20235-7138>
> tmccanna at georgialibraries.org
>
>
> On Thu, Oct 19, 2017 at 10:53 AM, Geoff Sams <GSams at roanoketexas.com>
> wrote:
>
>> We’ve created a document that stays in stock at the front desk that our
>> staff are trained to hand out that details how to enable checkout history.
>> This allows those that want to use the feature the option to do so without
>> much trouble.
>>
>>
>>
>> Those that are less able will always get help enabling the feature.
>>
>>
>>
>> We try to let people know up front about that option, it doesn’t always
>> happen but we do try.
>>
>>
>>
>> Thanks,
>>
>> Geoff Sams
>>
>> Library Manager
>>
>> Roanoke Public Library
>>
>> 817-491-2691 <(817)%20491-2691>
>>
>>
>>
>> *From:* Open-ils-general [mailto:open-ils-general-bounc
>> es at list.georgialibraries.org] *On Behalf Of *Elaine Hardy
>> *Sent:* Thursday, October 19, 2017 7:54 AM
>> *To:* Evergreen Discussion Group <open-ils-general at list.georgia
>> libraries.org>
>> *Subject:* Re: [OPEN-ILS-GENERAL] Reading History opt in on patron
>> application
>>
>>
>>
>> 
>>
>> 
>>
>> From ALA's statement on privacy:
>>
>>
>>
>>
>>
>> "In all areas of librarianship, best practice leaves the user in control
>> of as many choices as possible. These include decisions about the selection
>> of, access to, and use of information. Lack of privacy and confidentiality
>> has a chilling effect on users’ choices. All users have a right to be free
>> from any unreasonable intrusion into or surveillance of their lawful
>> library use."  http://www.ala.org/advocacy/in
>> tfreedom/librarybill/interpretations/privacy
>>
>>
>>
>> There may also be local and state laws that govern how a patron opts out
>> of something that effects their privacy.
>>
>>
>>
>> Rather than creating a potential avenue that would compromise patron
>> confidentiality, I think it more appropriate to train front line staff to
>> inform patrons of this functionality and give them instructions on how to
>> utilize it. If the patron then needs further assistance, it can be given.
>> 
>>
>>
>>
>>
>>
>>
>> J. Elaine Hardy
>>
>> PINES & Collaborative Projects Manager
>>
>> Georgia Public Library Service/PINES
>>
>> 1800 Century Place, Ste. 150
>> <https://maps.google.com/?q=1800+Century+Place,+Ste.+150%0D+%0D+Atlanta,+GA+30045&entry=gmail&source=g>
>>
>> Atlanta, GA 30045
>> <https://maps.google.com/?q=1800+Century+Place,+Ste.+150%0D+%0D+Atlanta,+GA+30045&entry=gmail&source=g>
>>
>> 404.235.7128 <(404)%20235-7128> Office
>>
>> 404.548.4241 <(404)%20548-4241> Cell
>>
>> 404.235.7201 <(404)%20235-7201> FAX
>>
>>
>>
>> On Wed, Oct 18, 2017 at 6:05 PM, Rogan Hamby <
>> rhamby at equinoxinitiative.org> wrote:
>>
>> There's a lot to think about here.  I do like the idea of the setting
>> being on the patron registration page so that staff can turn it on and off
>> for patrons as an assistance.  Actually, I think we should have had that
>> for a long time now.  If you're doing this as a local hack how you do it is
>> certainly up to you but if it's an actual change to Evergreen code the idea
>> of tying it to a nightly cron job unnecessary.  There is a question about
>> if older circs should get fed in but that might be tangential here and more
>> about how the reading history works.
>>
>>
>>
>> I'm not fond of giving staff access to the history though.  Staff trusted
>> with reporter permissions can do that anyway, to the extent that you
>> haven't aged out circulations anyway.  It feels like an unnecessary
>> threshold to cross or at least one that we shouldn't cross, on principle.
>> It does mean that patrons that want staff to see their reading history have
>> to go to the step of giving it in some form to the staff but I feel like
>> that's an acceptable price to pay for privacy.  But I know that some
>> communities will probably see me as paranoid in that regard.
>>
>>
>>
>> If it was implemented I feel library options, patron toggling, protection
>> for patron toggles, etc... would be needed.  It would be it's own viper
>> nest of issues to sort through.
>>
>>
>>
>>
>>
>>
>>
>>
>> Rogan Hamby
>>
>> Data and Project Analyst
>>
>> Equinox Open Library Initiative
>>
>> phone:  1-877-OPEN-ILS (673-6457)
>>
>> email:  rogan at EquinoxInitiative.org
>>
>> web:  http://EquinoxInitiative.org
>>
>>
>>
>> On Wed, Oct 18, 2017 at 2:44 PM, Josh Stompro <stomproj at exchange.larl.org>
>> wrote:
>>
>> Hello, we are running into the fact that many of our patrons that want to
>> make use of a reading history, don’t find out about it until long after
>> they sign up for an account. Many of these patrons are also non
>> computer/online catalog users, so there is no chance that they would ever
>> find the option to enable it themselves, and even if they knew about it,
>> they wouldn’t be able to set it themselves.  So they find out about it
>> after talking with staff, and then get mad when they find out that it will
>> only have their history starting at the point they sign up.  Since they
>> don’t use computers, they need staff to walk them through (do it for them)
>> logging into their account and finding the option, so it would be handy if
>> staff could just do it for them.
>>
>>
>>
>> We could set the library setting to default the checkout history to being
>> enabled, but we really don’t want to make that decision for everyone, and
>> then put the onus on them to figure out how to use the catalog to turn it
>> off.
>>
>>
>>
>> So we are considering adding an opt in checkbox to the patron
>> application, along with a user setting that staff can check, to allow staff
>> to enable the circ history at patron registration time.  The user setting
>> being checked or unchecked would trigger a nightly process that would
>> enable/disable the reading history for that account.
>>
>>
>>
>> In theory, this could result in a customer saying that they never signed
>> up for the feature, saying that staff did it on their own.  But since it is
>> already trivially easy for staff to log into the catalog as a customer, it
>> seems like that would already be a problem.  (staff know what the default
>> pin numbers are based on, or could just change the pin, a customer that
>> never uses the catalog would never know that the pin was changed)
>>
>>
>>
>> Has anyone else done this or something like this?  Is this a horrible
>> idea?
>>
>>
>>
>> I think staff would also like to be able to access the patrons history
>> from their staff stations, which would make readers advisory easier.
>> “Which Louis L’Amour titles haven’t I read yet”.
>>
>>
>>
>> We have had problems in the past with patrons physically marking books
>> that they have read before, to make it easier for them to find the ones
>> they haven’t read.
>>
>>
>>
>> Josh
>>
>>
>>
>> Lake Agassiz Regional Library - Moorhead MN larl.org
>>
>> Josh Stompro     | Office 218.233.3757 EXT-139 <(218)%20233-3757>
>>
>> LARL IT Director | Cell 218.790.2110 <(218)%20790-2110>
>>
>>
>>
>>
>>
>>
>>
>
>
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