[OPEN-ILS-GENERAL] discouraged

Mon Mar 19 12:37:26 EDT 2018

>>Losing settings and workstation registration after clearing the browser
cache or restarting the computer.<<

You shouldn't be losing settings unless you are clearing cookies, which
shouldn't need to be done as often as clearing cache. Your browser may be
set to clear cookies whenever the browser is closed, which you can disable.
A more complete solution to this is to use Hatch to store local settings
instead of relying on the browser. We had a lot of problems with Hatch in
the early versions, but it's been working well for most people on the
current version.

Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138
tmccanna at georgialibraries.org

On Mon, Mar 19, 2018 at 11:09 AM, Diane Disbro <ddisbro at scenicregional.org>
wrote:

> Good morning -
>
> I appreciate hearing from several communities members their frustrations
> and suggestions for using the web client.
>
> Showstoppers for me are:
>
>    - The inability to edit item attributes in the copy editor of more
>    than one item at a time.
>    - Losing settings and workstation registration after clearing the
>    browser cache or restarting the computer.
>    - The frequent need to clear the browser cache because of system
>    freeze.
>    - Several functions require being applied twice before the the
>    function is performed.
>    - Dymo printers aren't compatible with the web client.
>
> I chose the top five from my list of thirty-six.
>
> Thank you.
>
> Diane Disbro
> Branch Manager/Circulation Coordinator
> Union Branch
> Scenic Regional Library
> 308 Hawthorne Drive
> <https://maps.google.com/?q=308+Hawthorne+Drive+Union,+MO+%C2%A0+%C2%A0+63084&entry=gmail&source=g>
> Union, MO     63084
> <https://maps.google.com/?q=308+Hawthorne+Drive+Union,+MO+%C2%A0+%C2%A0+63084&entry=gmail&source=g>
> (636) 583-3224
>
> On Fri, Mar 16, 2018 at 3:08 PM, Kathy Lussier <klussier at masslnc.org>
> wrote:
>
>> Hi Diane,
>>
>> I'm sorry to hear your frustration, but I can also empathize. While
>> working on a recent project to sponsor more bug fixes for the web client, I
>> also got discouraged as new bugs were reported, particularly when they were
>> ones that would have made our priority list if we had known about them at
>> the time we were selecting bugs to fix. To keep myself from getting
>> discouraged, I found it helped to keep some things in mind.
>>
>> - Despite the current open bugs, the web client has come a long way just
>> in the past year. Setting aside the addition of serials and offline, there
>> has been a lot of bug fixing  over the last months. In many cases, the
>> fixes have been for what I consider to be showstopper bugs. I continued to
>> see this work even today  as I was going through my bug mail. It might be
>> useful for the community to track statistics of how many web client bugs
>> are getting fixed on a monthly basis to help us see the progress that's
>> been done. Looking at the 3.0 point release notes is also a good way to see
>> how much work has been done.
>>
>> - There were many people, including myself, who spent a lot of time
>> testing the web client when the code was initially written, but, no matter
>> how much testing was done, we knew that there are just some bugs that just
>> won't be found until people start using it in production. This isn't unique
>> to Evergreen or open-source software, but is something I've seen when using
>> proprietary software as well. We tried to catch some of these bugs by
>> having 2.12 available for trial use in production, but I don't think most
>> sites really started using the web client heavily  until 3.0, which was
>> just released in October. I would say the flurry of bug reporting since
>> that time is an expected part of the process of eventually getting to a
>> more stable web client. This is also why we are keeping the xul client
>> around through the 3.1 release, because we knew it would take time to get
>> the web client to where it needs to be for all Evergreen users to move to
>> it.
>>
>> I still remember the early days of the Template Toolkit catalog. I was
>> equally discouraged about bugs and missing features, but as more sites
>> started using it, they made sure features important to them were fixed or
>> added, and we now have a stable and feature rich public catalog.
>>
>> - I'm worried about stating this the wrong way, but we also have to
>> remember the number of bugs we've learned to live with under the xul
>> client. I'm not saying we should just learn to live with the web client
>> bugs, but they certainly are more noticeable now because they are new.
>> There are also several xul client bugs we were able to close out because
>> they were fixed in the web client. The important thing is that the bugs are
>> open and known. Evergreen sites can see where the problems are and
>> ultimately choose to focus on addressing the ones most important to them.
>>
>> Having said all of this, I do think it's important that if there are
>> showstopper bugs in the web client (not annoyances, but things that really
>> prevent you from using the web client), we need to identify those to
>> increase the likelihood that they will be fixed ahead of other bugs. For
>> example, one of the groups I work with recently set the bug priority to
>> High for a handful of bugs they considered to be showstoppers. Back in the
>> Template Toolkit days, there was a tag we used in Launchpad that identified
>> bugs we thought should be fixed before removing the old catalog from
>> Evergreen. Maybe we could consider doing something similar for the web
>> client.
>>
>> Kathy
>>
>>
>>
>> On 03/16/2018 03:27 PM, Diane Disbro wrote:
>>
>> Good afternoon -
>>
>> I volunteered to keep track of Webby problems for the Missouri Evergreen
>> circulation committee. I am pretty discouraged. My library began using
>> Webby in December but there were so many frustrations that we stopped after
>> about a month. My spreadsheet of problems now has thirty-five issue on it.
>> Every time a new bug report is sent out my heart sinks.
>>  Diane Disbro
>> Branch Manager/Circulation Coordinator
>> Union Branch
>> Scenic Regional Library
>> 308 Hawthorne Drive
>> <https://maps.google.com/?q=308+Hawthorne+Drive+%0D%0A+++++++++++++++++++++++++Union,+MO+%C2%A0+%C2%A0+63084&entry=gmail&source=g>
>> Union, MO     63084
>> <https://maps.google.com/?q=308+Hawthorne+Drive+%0D%0A+++++++++++++++++++++++++Union,+MO+%C2%A0+%C2%A0+63084&entry=gmail&source=g>
>> (636) 583-3224
>>
>>
>> --
>> Kathy Lussier
>> Project Coordinator
>> Massachusetts Library Network Cooperative(508) 343-0128klussier at masslnc.org
>> Twitter: http://www.twitter.com/kmlussier
>>
>>
>
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