[OPEN-ILS-GENERAL] Patron Visible Notes

[Elizabeth Davis]

Hi Jason

Thanks,  this was helpful.  The notes aren't showing in the patron side because they are deleted in the message center even though they are still appearing in the staff side 'notes'. 

Elizabeth 

-----Original Message-----
From: Open-ils-general <open-ils-general-bounces at list.georgialibraries.org> On Behalf Of Jason Etheridge
Sent: Friday, February 28, 2020 4:03 PM
To: Evergreen Discussion Group <open-ils-general at list.georgialibraries.org>
Subject: Re: [OPEN-ILS-GENERAL] Patron Visible Notes

> Does anyone know if there is a limit or a setting that indicates how many are seen?

I don't think so, but the notes you see in the staff client (under Other -> Notes) are not quite the same thing that a patron sees in the OPAC.  The ones in the staff client exist in a table called actor.usr_note.  The ones in the OPAC exist in a table called actor.usr_message.  There's a trigger that will copy entries from usr_note to usr_message for notes flagged as Patron Visible (or "pub"
in the database).  Patrons can delete their entries and the original entries in usr_note would remain untouched.  You can try Other -> Message Center from within the staff client to help troubleshoot; it should match what the patron sees in the OPAC.

Let me know if that helps.

--
Jason Etheridge
Senior Developer
Equinox Open Library Initiative
phone:  1-877-OPEN-ILS (673-6457)
email:  jason at EquinoxInitiative.org
web:  http://EquinoxInitiative.org