[Eg-oversight-board] Call for agenda items - 21.08.14 meeting

[Rogan Hamby]

Regardless of what happens with this particular entry is there a larger
issue to discuss of how we respond to such a complaint?


On Mon, Aug 18, 2014 at 3:29 PM, Rogan Hamby <rogan at roganhamby.com> wrote:

> I had looked last week when I found out that the other customer I'm aware
> of had moved to Koha but then forgot about it and hadn't look again until
> just now.
>
>
> On Mon, Aug 18, 2014 at 3:14 PM, Kathy Lussier <klussier at masslnc.org>
> wrote:
>
>>  Hi Rogan,
>>
>> Have you noticed previously that the web site was offline? Looking at the
>> Internet Archive, they were advertising Evergreen services as recently as
>> May, but if they truly are offline and not just experiencing a momentary
>> glitch, I think we should take them down in the interest of keeping the
>> support provider page up to date.
>>
>> Either way, I think it's still worthwhile to have the discussion of the
>> EOB's role in vetting vendors.
>>
>> Kathy
>>
>> Kathy Lussier
>> Project Coordinator
>> Massachusetts Library Network Cooperative(508) 343-0128klussier at masslnc.org
>> Twitter: http://www.twitter.com/kmlussier
>>
>> On 8/18/2014 3:06 PM, Rogan Hamby wrote:
>>
>> It should be noted that Edusys' website as linked to from our vendor
>> listing is also offline.  I believe they are no longer offering Evergreen
>> services at all if they even still exist.  They had another customer who
>> reached out to me at one point and they have now moved to Koha.
>>
>>
>> On Mon, Aug 18, 2014 at 2:52 PM, Grace Dunbar <gdunbar at esilibrary.com>
>> wrote:
>>
>>> Thanks for mentioning the vendor listing, Rogan, as I have a piece of
>>> business that serendipitously feeds into that.
>>> The lovely folks in Granville, NC had a very challenging time with an
>>> Evergreen vendor.  The people at Greenville were so upset at the poor
>>> service they feel that they received that they wrote a letter of complaint.
>>>  They delivered that to me, as a member of the EOB, and have asked that we
>>> consider removing this vendor from the vendor listing page.
>>> Please see their letter of complaint, which is attached.
>>>
>>>  I know that this is a challenging issue.  We don't want to be put in
>>> the position of policing vendors or getting caught in disputes between
>>> vendors and their clients.  However, I also feel some responsibility comes
>>> from even having the vendor page.  The question foremost in my mind is
>>> whether we should be proactive or reactive (or inactive) in this kind of
>>> situation.  In other words, should we change the vendor listing policy to
>>> ask for references from live Evergreen sites who are serviced by that
>>> vendor prior to listing them?  Or should we take on the role of possibly
>>> removing a vendor if it becomes clear they have caused "irreparable" harm
>>> to a client.  'Irreparable harm' being data loss, excessive downtime, or
>>> something fairly serious.  Or do we see our role in the EOB as not being
>>> responsible for ensuring that the community is pointing potential Evergreen
>>> sites at vendors who are capable of doing the work - caveat emptor.
>>>
>>>  There are, of course, many sides to this issue.  I look forward to the
>>> discussion!
>>> Grace
>>>
>>>  p.s. In the interest of full disclosure, Granville contracted with
>>> Equinox earlier this year to fix many of their lingering issues.  It was a
>>> limited term consulting contract that is no longer in effect.
>>>
>>>
>>> On Mon, Aug 18, 2014 at 1:23 PM, Rogan Hamby <rogan.hamby at gmail.com>
>>> wrote:
>>>
>>>> I wanted to chat about the Evergreen vendor listing.  It's been a year
>>>> since we adopted the current policy and there's been discussion about it a
>>>> couple of times.  I've always said we should wait a year before we
>>>> entertained any discussion of change and it's been that year now.  One
>>>> minor thing that I'd like to do is require that we link to the description
>>>> of Evergreen services on an entry.
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Aug 18, 2014 at 12:40 PM, Ben Hyman <
>>>> ben.hyman at bc.libraries.coop> wrote:
>>>>
>>>>> Hi all,
>>>>>
>>>>> We have an EOB meeting scheduled for this Thursday, the 21st @ 11
>>>>> Pacific.
>>>>> Please send any agenda items along, and I'll pull things together by
>>>>> the 20th.
>>>>>
>>>>> All the best
>>>>> Ben
>>>>>
>>>>> Ben Hyman
>>>>> Executive Director | BC Libraries Cooperative
>>>>> ben.hyman at bc.libraries.coop | 1.855.383.5761 ext 1001
>>>>> <1.855.383.5761%20ext%201001> | cell: 250.889.2738
>>>>> bc.libraries.coop | Twitter: @BCLibrariesCoop
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>>>>>
>>>>
>>>>
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>>>>
>>>
>>>
>>>   --
>>> Grace Dunbar, Vice President
>>> Equinox Software, Inc.  -  The Open Source Experts
>>> gdunbar at esilibrary.com
>>> 1-877-OPEN-ILS    www.esilibrary.com
>>>
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>>
>>
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