[Evergreen-acq] Brodart EDI with multiple accounts

[Tiffany Little]

Good morning everyone,

Just a heads up if you are using EDI with Brodart and have multiple
accounts.

For our libraries, if they had multiple accounts with Brodart, they would
be set up with an account number like B100001 or 10000B, then C10000 or
100000C, etc. I found just a couple of weeks ago that our Brodart accounts
would go out on one EDI account, but the order acknowledgements and
invoices were connecting to a different one.

So I called Brodart. Turns out that number is the Ship To Account, and that
letter is the Spec Code. They need to receive that Spec Code in the EDI
order message, because it tells them how to process the order. BUT, they
don't and can't send the spec code back to us in the
acknowledgements/invoices. So Evergreen isn't getting what it needs to
connect those return EDI messages to the right account.

So the simple solution is to make sure that if you're setting up EDI with
Brodart and you have multiple accounts, Brodart needs to set up distinct
account numbers for each account. They don't seem to have a problem doing
this; I'm doing it for one library now and they're very obliging.

But they also didn't know this was an issue with Evergreen, so I wanted to
share in case anyone else out there is a multiple account Brodart customer
and didn't know this either.

Tiffany

Tiffany Little, PINES Services Specialist: Acquisitions

------------------------------

Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(470) 512-1454 | tlittle at georgialibraries.org
<tmccanna at georgialibraries.org>

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