[Evergreen-acq] Brodart EDI with multiple accounts

[Tiffany Little]

Oh, and one more thing I learned about Brodart--

If you are a CBS customer (full cataloging and processing), and they get an
item that they can't catalog/process for you. They transfer that item
completely to an Unprocessed account, where it is billed out from. So your
order may go out on the CBS account, but you will get some invoices back on
the CBS account, and some back on the Unprocessed account and that's
correct.

That one surprised me, because I'm used to vendors just sending an invoice
on the same account, but where they haven't charged fees for that
particular item. It really tripped me up thinking it was another EDI
account mismatch, but that one is actually on purpose. :)

Tiffany

Tiffany Little, PINES Services Specialist: Acquisitions

------------------------------

Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(470) 512-1454 | tlittle at georgialibraries.org
<tmccanna at georgialibraries.org>

Join our email list <http://georgialibraries.org/> for stories of Georgia
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On Wed, Mar 3, 2021 at 8:20 AM Tiffany Little <tlittle at georgialibraries.org>
wrote:

> Good morning everyone,
>
> Just a heads up if you are using EDI with Brodart and have multiple
> accounts.
>
> For our libraries, if they had multiple accounts with Brodart, they would
> be set up with an account number like B100001 or 10000B, then C10000 or
> 100000C, etc. I found just a couple of weeks ago that our Brodart accounts
> would go out on one EDI account, but the order acknowledgements and
> invoices were connecting to a different one.
>
> So I called Brodart. Turns out that number is the Ship To Account, and
> that letter is the Spec Code. They need to receive that Spec Code in the
> EDI order message, because it tells them how to process the order. BUT,
> they don't and can't send the spec code back to us in the
> acknowledgements/invoices. So Evergreen isn't getting what it needs to
> connect those return EDI messages to the right account.
>
> So the simple solution is to make sure that if you're setting up EDI with
> Brodart and you have multiple accounts, Brodart needs to set up distinct
> account numbers for each account. They don't seem to have a problem doing
> this; I'm doing it for one library now and they're very obliging.
>
> But they also didn't know this was an issue with Evergreen, so I wanted to
> share in case anyone else out there is a multiple account Brodart customer
> and didn't know this either.
>
> Tiffany
>
> Tiffany Little, PINES Services Specialist: Acquisitions
>
> ------------------------------
>
> Georgia Public Library Service | University System of Georgia
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (470) 512-1454 | tlittle at georgialibraries.org
> <tmccanna at georgialibraries.org>
>
> Join our email list <http://georgialibraries.org/> for stories of Georgia
> libraries making an impact in our communities.
>
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