[Evergreen-general] curbside pickup question

[Terran McCanna]

Just to add to the conversation, I have tried this for several different
holds for several different patrons (some holds that existed before
enabling the settings, and some placed after enabling the setting) and I'm
getting the "0" holds message for every patron I look at. Is there a script
that needs to enabled or a time lag before the holds should show up or
anything like that?

Terran McCanna, PINES Program Manager
------------------------------

Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(404) 235-7138 | tmccanna at georgialibraries.org

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On Tue, Dec 22, 2020 at 6:01 PM Andrea Buntz Neiman <
abneiman at equinoxinitiative.org> wrote:

> Hmm. The only other thing I can think to double check is the library
> setting - make sure that that location has curbside pickup set to TRUE?
>
> Though if you were able to see the Curbside menu item, that means the
> setting should be enabled. I'm stumped!
>
> Like I said, I've not encountered the "0 holds available" message unless
> the hold wasn't ready, or the hold WAS ready but ready elsewhere.
>
> On Tue, Dec 22, 2020, 5:14 PM Dawn Dale <ddale at georgialibraries.org>
> wrote:
>
>> Yes, here are the holds the pickup location is the same as the work
>> station.
>>
>> [image: image.png]
>>
>> Thanks for your thoughts!
>>
>>
>>
>> *Dawn Dale, PINES Services Specialist - Circulation*
>>
>> ------------------------------
>>
>> Georgia Public Library Service
>>
>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>
>> (404) 291-2800, ddale at georgialibraries.org
>>
>> <https://www.facebook.com/georgialibraries>
>> <https://www.twitter.com/georgialibs>
>> <https://www.instagram.com/georgialibraries/>
>>
>> Join our email list <http://georgialibraries.org/subscription> for
>> stories of Georgia libraries making an impact in our communities.
>>
>>
>>
>> On Tue, Dec 22, 2020 at 5:09 PM Dawn Dale <ddale at georgialibraries.org>
>> wrote:
>>
>>> Let me double check then. Maybe I overlooked something.
>>>
>>>
>>>
>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>
>>> ------------------------------
>>>
>>> Georgia Public Library Service
>>>
>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>
>>> (404) 291-2800, ddale at georgialibraries.org
>>>
>>> <https://www.facebook.com/georgialibraries>
>>> <https://www.twitter.com/georgialibs>
>>> <https://www.instagram.com/georgialibraries/>
>>>
>>> Join our email list <http://georgialibraries.org/subscription> for
>>> stories of Georgia libraries making an impact in our communities.
>>>
>>>
>>>
>>> On Tue, Dec 22, 2020 at 5:04 PM Andrea Buntz Neiman <
>>> abneiman at equinoxinitiative.org> wrote:
>>>
>>>> Hi Dawn,
>>>>
>>>> Hmm, I was asking because your screenshot shows "0 ready holds at this
>>>> location" for the searched patron - in my testing, I've only seen that when
>>>> a hold was either ready for pickup at a different location, or not yet
>>>> ready for pickup. Sorry to not be more helpful!
>>>>
>>>> ABN
>>>>
>>>> On Tue, Dec 22, 2020 at 5:00 PM Dawn Dale <ddale at georgialibraries.org>
>>>> wrote:
>>>>
>>>>> Hi Andrea,
>>>>>
>>>>> Yes, it is ready for pickup at the OU workstation library.
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> Georgia Public Library Service
>>>>>
>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>
>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>
>>>>> <https://www.facebook.com/georgialibraries>
>>>>> <https://www.twitter.com/georgialibs>
>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>
>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Dec 22, 2020 at 4:52 PM Andrea Buntz Neiman <
>>>>> abneiman at equinoxinitiative.org> wrote:
>>>>>
>>>>>> Hi Dawn,
>>>>>>
>>>>>> The hold has to be captured & on the holds shelf in order to schedule
>>>>>> a pickup - are you sure that you have a hold ready for pickup at your test
>>>>>> workstation's OU? That's my first guess.
>>>>>>
>>>>>> HTH,
>>>>>> ABN
>>>>>>
>>>>>> On Tue, Dec 22, 2020 at 4:42 PM Dawn Dale <ddale at georgialibraries.org>
>>>>>> wrote:
>>>>>>
>>>>>>> I am testing the curbside deliver module before we go live with it.
>>>>>>> When trying to schedule an appointment the appointment times will not
>>>>>>> display. I am attaching a screenshot to show you what I mean. Can anyone
>>>>>>> help with this?
>>>>>>>
>>>>>>> I have tried checking the closed dates and operating hours to be
>>>>>>> sure they are not interfering in any way. I have also checked to be sure
>>>>>>> the holds have not expired. I can't think of anything else that would be
>>>>>>> causing this to happen.
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> [image: image.png]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> Georgia Public Library Service
>>>>>>>
>>>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>>>
>>>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>>>
>>>>>>> <https://www.facebook.com/georgialibraries>
>>>>>>> <https://www.twitter.com/georgialibs>
>>>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>>>
>>>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>>>
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>>>>>>>
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>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Andrea Buntz Neiman
>>>>>> Project Manager for Software Development
>>>>>> Equinox Open Library Initiative
>>>>>> abneiman at equinoxinitiative.org
>>>>>> 1-877-OPEN-ILS (673-6457) x5583
>>>>>> *www.equinoxinitiative.org <http://www.equinoxinitiative.org>*
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>>>>
>>>>
>>>> --
>>>> Andrea Buntz Neiman
>>>> Project Manager for Software Development
>>>> Equinox Open Library Initiative
>>>> abneiman at equinoxinitiative.org
>>>> 1-877-OPEN-ILS (673-6457) x5583
>>>> *www.equinoxinitiative.org <http://www.equinoxinitiative.org>*
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