[Evergreen-general] curbside pickup question

[Dawn Dale]

Thank you, Andrea.  I appreciate your help.



*Dawn Dale, PINES Services Specialist - Circulation*

------------------------------

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, ddale at georgialibraries.org

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On Tue, Dec 22, 2020 at 6:01 PM Andrea Buntz Neiman <
abneiman at equinoxinitiative.org> wrote:

> Hmm. The only other thing I can think to double check is the library
> setting - make sure that that location has curbside pickup set to TRUE?
>
> Though if you were able to see the Curbside menu item, that means the
> setting should be enabled. I'm stumped!
>
> Like I said, I've not encountered the "0 holds available" message unless
> the hold wasn't ready, or the hold WAS ready but ready elsewhere.
>
> On Tue, Dec 22, 2020, 5:14 PM Dawn Dale <ddale at georgialibraries.org>
> wrote:
>
>> Yes, here are the holds the pickup location is the same as the work
>> station.
>>
>> [image: image.png]
>>
>> Thanks for your thoughts!
>>
>>
>>
>> *Dawn Dale, PINES Services Specialist - Circulation*
>>
>> ------------------------------
>>
>> Georgia Public Library Service
>>
>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>
>> (404) 291-2800, ddale at georgialibraries.org
>>
>> <https://www.facebook.com/georgialibraries>
>> <https://www.twitter.com/georgialibs>
>> <https://www.instagram.com/georgialibraries/>
>>
>> Join our email list <http://georgialibraries.org/subscription> for
>> stories of Georgia libraries making an impact in our communities.
>>
>>
>>
>> On Tue, Dec 22, 2020 at 5:09 PM Dawn Dale <ddale at georgialibraries.org>
>> wrote:
>>
>>> Let me double check then. Maybe I overlooked something.
>>>
>>>
>>>
>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>
>>> ------------------------------
>>>
>>> Georgia Public Library Service
>>>
>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>
>>> (404) 291-2800, ddale at georgialibraries.org
>>>
>>> <https://www.facebook.com/georgialibraries>
>>> <https://www.twitter.com/georgialibs>
>>> <https://www.instagram.com/georgialibraries/>
>>>
>>> Join our email list <http://georgialibraries.org/subscription> for
>>> stories of Georgia libraries making an impact in our communities.
>>>
>>>
>>>
>>> On Tue, Dec 22, 2020 at 5:04 PM Andrea Buntz Neiman <
>>> abneiman at equinoxinitiative.org> wrote:
>>>
>>>> Hi Dawn,
>>>>
>>>> Hmm, I was asking because your screenshot shows "0 ready holds at this
>>>> location" for the searched patron - in my testing, I've only seen that when
>>>> a hold was either ready for pickup at a different location, or not yet
>>>> ready for pickup. Sorry to not be more helpful!
>>>>
>>>> ABN
>>>>
>>>> On Tue, Dec 22, 2020 at 5:00 PM Dawn Dale <ddale at georgialibraries.org>
>>>> wrote:
>>>>
>>>>> Hi Andrea,
>>>>>
>>>>> Yes, it is ready for pickup at the OU workstation library.
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> Georgia Public Library Service
>>>>>
>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>
>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>
>>>>> <https://www.facebook.com/georgialibraries>
>>>>> <https://www.twitter.com/georgialibs>
>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>
>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Dec 22, 2020 at 4:52 PM Andrea Buntz Neiman <
>>>>> abneiman at equinoxinitiative.org> wrote:
>>>>>
>>>>>> Hi Dawn,
>>>>>>
>>>>>> The hold has to be captured & on the holds shelf in order to schedule
>>>>>> a pickup - are you sure that you have a hold ready for pickup at your test
>>>>>> workstation's OU? That's my first guess.
>>>>>>
>>>>>> HTH,
>>>>>> ABN
>>>>>>
>>>>>> On Tue, Dec 22, 2020 at 4:42 PM Dawn Dale <ddale at georgialibraries.org>
>>>>>> wrote:
>>>>>>
>>>>>>> I am testing the curbside deliver module before we go live with it.
>>>>>>> When trying to schedule an appointment the appointment times will not
>>>>>>> display. I am attaching a screenshot to show you what I mean. Can anyone
>>>>>>> help with this?
>>>>>>>
>>>>>>> I have tried checking the closed dates and operating hours to be
>>>>>>> sure they are not interfering in any way. I have also checked to be sure
>>>>>>> the holds have not expired. I can't think of anything else that would be
>>>>>>> causing this to happen.
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> [image: image.png]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> Georgia Public Library Service
>>>>>>>
>>>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>>>
>>>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>>>
>>>>>>> <https://www.facebook.com/georgialibraries>
>>>>>>> <https://www.twitter.com/georgialibs>
>>>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>>>
>>>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>>>
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>>>>>>>
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>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Andrea Buntz Neiman
>>>>>> Project Manager for Software Development
>>>>>> Equinox Open Library Initiative
>>>>>> abneiman at equinoxinitiative.org
>>>>>> 1-877-OPEN-ILS (673-6457) x5583
>>>>>> *www.equinoxinitiative.org <http://www.equinoxinitiative.org>*
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>>>>
>>>>
>>>> --
>>>> Andrea Buntz Neiman
>>>> Project Manager for Software Development
>>>> Equinox Open Library Initiative
>>>> abneiman at equinoxinitiative.org
>>>> 1-877-OPEN-ILS (673-6457) x5583
>>>> *www.equinoxinitiative.org <http://www.equinoxinitiative.org>*
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