[Evergreen-general] curbside pickup question

Wed Dec 23 10:19:41 EST 2020

Thank you, Jason.  We will give this a try.

*Dawn Dale, PINES Services Specialist - Circulation*

------------------------------

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, ddale at georgialibraries.org

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On Wed, Dec 23, 2020 at 10:18 AM Jason Boyer <jboyer at equinoxinitiative.org>
wrote:

> Hi, this can happen when the curbside service isn’t listed as a publicly
> available service in opensrf_core.xml. It will be defined and configured in
> opensrf.xml (and it is, or things would be real busted) but with it missing
> from opensrf_core.xml things will be broken in subtle ways like this.
>
> To fix it, add the line
> <service>open-ils.curbside</service>
> to the public router section near the top of opensrf_core.xml and then
> restart opensrf. Additionally, if you’re testing 3.6 you may need to add
> another line for open-ils.courses if it’s missing or course reserves won’t
> work correctly either.
>
> Jason
>
> --
> Jason Boyer
> Senior System Administrator
> Equinox Open Library Initiative
> phone:  +1 (877) Open-ILS (673-6457)
> email:  JBoyer at EquinoxInitiative.org <JBoyer at EquinoxInitiative.org>
> web:  https://EquinoxInitiative.org/
>
> On Dec 23, 2020, at 9:40 AM, Dawn Dale <ddale at georgialibraries.org> wrote:
>
> Thank you, Andrea.  I appreciate your help.
>
>
> *Dawn Dale, PINES Services Specialist - Circulation*
>
> ------------------------------
>
> Georgia Public Library Service
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
> (404) 291-2800, ddale at georgialibraries.org
>
> <https://www.facebook.com/georgialibraries>
> <https://www.twitter.com/georgialibs>
> <https://www.instagram.com/georgialibraries/>
>
> Join our email list <http://georgialibraries.org/subscription> for
> stories of Georgia libraries making an impact in our communities.
>
>
>
> On Tue, Dec 22, 2020 at 6:01 PM Andrea Buntz Neiman <
> abneiman at equinoxinitiative.org> wrote:
>
>> Hmm. The only other thing I can think to double check is the library
>> setting - make sure that that location has curbside pickup set to TRUE?
>>
>> Though if you were able to see the Curbside menu item, that means the
>> setting should be enabled. I'm stumped!
>>
>> Like I said, I've not encountered the "0 holds available" message unless
>> the hold wasn't ready, or the hold WAS ready but ready elsewhere.
>>
>> On Tue, Dec 22, 2020, 5:14 PM Dawn Dale <ddale at georgialibraries.org>
>> wrote:
>>
>>> Yes, here are the holds the pickup location is the same as the work
>>> station.
>>>
>>> [image: image.png]
>>>
>>> Thanks for your thoughts!
>>>
>>>
>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>
>>> ------------------------------
>>>
>>> Georgia Public Library Service
>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>> (404) 291-2800, ddale at georgialibraries.org
>>>
>>> <https://www.facebook.com/georgialibraries>
>>> <https://www.twitter.com/georgialibs>
>>> <https://www.instagram.com/georgialibraries/>
>>>
>>> Join our email list <http://georgialibraries.org/subscription> for
>>> stories of Georgia libraries making an impact in our communities.
>>>
>>>
>>>
>>> On Tue, Dec 22, 2020 at 5:09 PM Dawn Dale <ddale at georgialibraries.org>
>>> wrote:
>>>
>>>> Let me double check then. Maybe I overlooked something.
>>>>
>>>>
>>>>
>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>
>>>> ------------------------------
>>>>
>>>> Georgia Public Library Service
>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>
>>>> <https://www.facebook.com/georgialibraries>
>>>> <https://www.twitter.com/georgialibs>
>>>> <https://www.instagram.com/georgialibraries/>
>>>>
>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>> stories of Georgia libraries making an impact in our communities.
>>>>
>>>>
>>>>
>>>> On Tue, Dec 22, 2020 at 5:04 PM Andrea Buntz Neiman <
>>>> abneiman at equinoxinitiative.org> wrote:
>>>>
>>>>> Hi Dawn,
>>>>>
>>>>> Hmm, I was asking because your screenshot shows "0 ready holds at this
>>>>> location" for the searched patron - in my testing, I've only seen that when
>>>>> a hold was either ready for pickup at a different location, or not yet
>>>>> ready for pickup. Sorry to not be more helpful!
>>>>>
>>>>> ABN
>>>>>
>>>>> On Tue, Dec 22, 2020 at 5:00 PM Dawn Dale <ddale at georgialibraries.org>
>>>>> wrote:
>>>>>
>>>>>> Hi Andrea,
>>>>>>
>>>>>> Yes, it is ready for pickup at the OU workstation library.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>>
>>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>>
>>>>>> ------------------------------
>>>>>>
>>>>>> Georgia Public Library Service
>>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>>
>>>>>> <https://www.facebook.com/georgialibraries>
>>>>>> <https://www.twitter.com/georgialibs>
>>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>>
>>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Dec 22, 2020 at 4:52 PM Andrea Buntz Neiman <
>>>>>> abneiman at equinoxinitiative.org> wrote:
>>>>>>
>>>>>>> Hi Dawn,
>>>>>>>
>>>>>>> The hold has to be captured & on the holds shelf in order to
>>>>>>> schedule a pickup - are you sure that you have a hold ready for pickup at
>>>>>>> your test workstation's OU? That's my first guess.
>>>>>>>
>>>>>>> HTH,
>>>>>>> ABN
>>>>>>>
>>>>>>> On Tue, Dec 22, 2020 at 4:42 PM Dawn Dale <
>>>>>>> ddale at georgialibraries.org> wrote:
>>>>>>>
>>>>>>>> I am testing the curbside deliver module before we go live with
>>>>>>>> it.  When trying to schedule an appointment the appointment times will not
>>>>>>>> display. I am attaching a screenshot to show you what I mean. Can anyone
>>>>>>>> help with this?
>>>>>>>>
>>>>>>>> I have tried checking the closed dates and operating hours to be
>>>>>>>> sure they are not interfering in any way. I have also checked to be sure
>>>>>>>> the holds have not expired. I can't think of anything else that would be
>>>>>>>> causing this to happen.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>>
>>>>>>>> [image: image.png]
>>>>>>>>
>>>>>>>>
>>>>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>>>>
>>>>>>>> ------------------------------
>>>>>>>>
>>>>>>>> Georgia Public Library Service
>>>>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>>>>
>>>>>>>> <https://www.facebook.com/georgialibraries>
>>>>>>>> <https://www.twitter.com/georgialibs>
>>>>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>>>>
>>>>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>>>>
>>>>>>>> _______________________________________________
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>>>>>>>>
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>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Andrea Buntz Neiman
>>>>>>> Project Manager for Software Development
>>>>>>> Equinox Open Library Initiative
>>>>>>> abneiman at equinoxinitiative.org
>>>>>>> 1-877-OPEN-ILS (673-6457) x5583
>>>>>>> *www.equinoxinitiative.org <http://www.equinoxinitiative.org/>*
>>>>>>> _______________________________________________
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>>>>>>>
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>>>>>
>>>>>
>>>>> --
>>>>> Andrea Buntz Neiman
>>>>> Project Manager for Software Development
>>>>> Equinox Open Library Initiative
>>>>> abneiman at equinoxinitiative.org
>>>>> 1-877-OPEN-ILS (673-6457) x5583
>>>>> *www.equinoxinitiative.org <http://www.equinoxinitiative.org/>*
>>>>> _______________________________________________
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