[Evergreen-general] curbside pickup question

Wed Dec 23 10:17:58 EST 2020

Hi, this can happen when the curbside service isn’t listed as a publicly available service in opensrf_core.xml. It will be defined and configured in opensrf.xml (and it is, or things would be real busted) but with it missing from opensrf_core.xml things will be broken in subtle ways like this. 

To fix it, add the line
<service>open-ils.curbside</service>
to the public router section near the top of opensrf_core.xml and then restart opensrf. Additionally, if you’re testing 3.6 you may need to add another line for open-ils.courses if it’s missing or course reserves won’t work correctly either.

Jason

-- 
Jason Boyer
Senior System Administrator
Equinox Open Library Initiative
phone:  +1 (877) Open-ILS (673-6457)
email:  JBoyer at EquinoxInitiative.org
web:  https://EquinoxInitiative.org/

> On Dec 23, 2020, at 9:40 AM, Dawn Dale <ddale at georgialibraries.org> wrote:
> 
> Thank you, Andrea.  I appreciate your help.
> 
> 
> 
> Dawn Dale, PINES Services Specialist - Circulation
> 
> Georgia Public Library Service
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
> (404) 291-2800, ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>
> 
>  <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/>
> 
> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities.
> 
> 
> 
> On Tue, Dec 22, 2020 at 6:01 PM Andrea Buntz Neiman <abneiman at equinoxinitiative.org <mailto:abneiman at equinoxinitiative.org>> wrote:
> Hmm. The only other thing I can think to double check is the library setting - make sure that that location has curbside pickup set to TRUE?  
> 
> Though if you were able to see the Curbside menu item, that means the setting should be enabled. I'm stumped!
> 
> Like I said, I've not encountered the "0 holds available" message unless the hold wasn't ready, or the hold WAS ready but ready elsewhere. 
> 
> On Tue, Dec 22, 2020, 5:14 PM Dawn Dale <ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>> wrote:
> Yes, here are the holds the pickup location is the same as the work station.
> 
> 
> 
> Thanks for your thoughts!
> 
> 
> 
> Dawn Dale, PINES Services Specialist - Circulation
> 
> Georgia Public Library Service
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
> (404) 291-2800, ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>
> 
>  <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/>
> 
> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities.
> 
> 
> 
> On Tue, Dec 22, 2020 at 5:09 PM Dawn Dale <ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>> wrote:
> Let me double check then. Maybe I overlooked something.
> 
> 
> 
> 
> Dawn Dale, PINES Services Specialist - Circulation
> 
> Georgia Public Library Service
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
> (404) 291-2800, ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>
> 
>  <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/>
> 
> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities.
> 
> 
> 
> On Tue, Dec 22, 2020 at 5:04 PM Andrea Buntz Neiman <abneiman at equinoxinitiative.org <mailto:abneiman at equinoxinitiative.org>> wrote:
> Hi Dawn,
> 
> Hmm, I was asking because your screenshot shows "0 ready holds at this location" for the searched patron - in my testing, I've only seen that when a hold was either ready for pickup at a different location, or not yet ready for pickup. Sorry to not be more helpful!
> 
> ABN
> 
> On Tue, Dec 22, 2020 at 5:00 PM Dawn Dale <ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>> wrote:
> Hi Andrea,
> 
> Yes, it is ready for pickup at the OU workstation library. 
> 
> Thanks,
> 
> 
> 
> Dawn Dale, PINES Services Specialist - Circulation
> 
> Georgia Public Library Service
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
> (404) 291-2800, ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>
> 
>  <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/>
> 
> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities.
> 
> 
> 
> On Tue, Dec 22, 2020 at 4:52 PM Andrea Buntz Neiman <abneiman at equinoxinitiative.org <mailto:abneiman at equinoxinitiative.org>> wrote:
> Hi Dawn, 
> 
> The hold has to be captured & on the holds shelf in order to schedule a pickup - are you sure that you have a hold ready for pickup at your test workstation's OU? That's my first guess.
> 
> HTH,
> ABN
> 
> On Tue, Dec 22, 2020 at 4:42 PM Dawn Dale <ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>> wrote:
> I am testing the curbside deliver module before we go live with it.  When trying to schedule an appointment the appointment times will not display. I am attaching a screenshot to show you what I mean. Can anyone help with this? 
> 
> I have tried checking the closed dates and operating hours to be sure they are not interfering in any way. I have also checked to be sure the holds have not expired. I can't think of anything else that would be causing this to happen.
> 
> Thanks,
> 
> 
> 
> 
> 
> Dawn Dale, PINES Services Specialist - Circulation
> 
> Georgia Public Library Service
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
> (404) 291-2800, ddale at georgialibraries.org <mailto:ddale at georgialibraries.org>
> 
>  <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> <https://www.instagram.com/georgialibraries/>
> 
> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities.
> 
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> 
> -- 
> Andrea Buntz Neiman
> Project Manager for Software Development
> Equinox Open Library Initiative
> abneiman at equinoxinitiative.org <mailto:abneiman at equinoxinitiative.org>
> 1-877-OPEN-ILS (673-6457) x5583
> www.equinoxinitiative.org <http://www.equinoxinitiative.org/>
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> 
> -- 
> Andrea Buntz Neiman
> Project Manager for Software Development
> Equinox Open Library Initiative
> abneiman at equinoxinitiative.org <mailto:abneiman at equinoxinitiative.org>
> 1-877-OPEN-ILS (673-6457) x5583
> www.equinoxinitiative.org <http://www.equinoxinitiative.org/>
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