[Evergreen-general] Issues with Hatch and Chrome

[Jessica Woolford]

Hi Bob,

What version of Evergreen and what version of Hatch? Can you verify that
"Store settings in Hatch" is not enabled?

We're on Evergreen version 3.5.5 and Hatch 0.3.2. We find that clearing
cookies and having the library re-register the workstation usually resolves
odd workstation issues like this. We had a library report an issue with the
same symptoms the other day (though I did not dive into the Hatch logs) and
that was what I recommended. I haven't heard back from them yet on whether
it was successful - I'll report back either way.

Thanks,
Jessica

On Wed, Dec 8, 2021 at 4:01 PM Bob Wicksall via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Over the last couple months we have been experiencing a new issue with
> Hatch and Chrome.  Randomly on a handful of our computers we will start
> getting "white screens" when navigating to the various pages in the staff
> client.  Often clicking on a menu item a second time loads the page.  Some
> pages like Check Out need a page refresh before they work.  The problem
> seems to be worse when you are doing everything in a single tab.  You are
> lucky to get one page to load before the issue comes back.
>
> In the past this was often fixed by clearing the cache.  This has no
> impact on this issue.  No amount of cache clearing seems to work.
>
> Sometimes just sitting in Developer tools -> Application allows the pages
> to load maybe 80% of the time.  Also, setting a break point on line 89
> of extension.js and manually continuing the code allows all pages to load.
> Putting a 2 second delay right in the code has no effect.
>
> We have tried many things but so far the quickest solution is to delete
> the following folder:
>
>     C:\Users\<insert your username>\AppData\Local\Google
>
> We have also done full Chrome reinstalls making sure we remove all profile
> information.
>
> Reinstalling Hatch has no effect.  Disabling Ninite, Firewall and
> AntiVirus had no effect.  Most of these machines are stand alone
> workstations.  So far only 1 has been on Active Directory.
>
> Watching the Hatch extension in the console it looks like things happen
> out of sequence when the page loads fail.  The message port is removed
> before the message is received.
>
> Works
> extension.js:113 Removing port 28 on tab disconnect
> extension.js:89 new port connected with id 28
> extension.js:92 Received message from browser on port 28
>
> Doesn't Work
> extension.js:89 new port connected with id 28
> extension.js:113 Removing port 28 on tab disconnect
> extension.js:92 Received message from browser on port 28
>
> Watching the Hatch logs it appears that Hatch does indeed respond.
>
> 2021-12-08 11:16:58 FINEST MessageReader read:
> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"
> https://evergreen.owwl.org"}
> 2021-12-08 11:16:58 INFO   Received message id=1 action=get
> 2021-12-08 11:16:58 FINEST MessageWriter sending:
> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200}
>
> Chromes main console output looks like this when it works:
>
> content.js:21 Loading Hatch relay content script
> core.bundle.js:1 egNet open-ils.auth.session.retrieve
> opensrf_ws.js:46 pending count 1
> opensrf_ws.js:59 connecting websocket to wss://
> evergreen.owwl.org:443/osrf-websocket-translator
> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms
> opensrf_ws.js:69 websocket.onopen()
> opensrf_ws.js:72 pending count 1
> core.bundle.js:1 sending to Hatch:
> {"key":"eg.workstation.all","action":"get","msgid":1}
> core.bundle.js:1 Hatch responded to message ID 1
> core.bundle.js:1 egEnv loading classes => aou
> core.bundle.js:1 serving org tree from cache
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/upup.min.js.map: HTTP error: status code 404,
> net::ERR_HTTP_RESPONSE_CODE_FAILURE
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
> core.bundle.js:1 egEnv load complete
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve
>
> Looks like this when it fails
> content.js:21 Loading Hatch relay content script
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/upup.min.js.map: HTTP error: status code 404,
> net::ERR_HTTP_RESPONSE_CODE_FAILURE
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
> core.bundle.js:1 egNet open-ils.auth.session.retrieve
> opensrf_ws.js:46 pending count 1
> opensrf_ws.js:59 connecting websocket to wss://
> evergreen.owwl.org:443/osrf-websocket-translator
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms
> opensrf_ws.js:69 websocket.onopen()
> opensrf_ws.js:72 pending count 1
> core.bundle.js:1 sending to Hatch:
> {"key":"eg.workstation.all","action":"get","msgid":1}
>
> Help?
>
> Bob Wicksall
> Computer and Network Services Manager
>
> Pioneer Library System
> 2557 State Rt. 21
> Canandaigua, New York  14424
>
> Voice: (585) 394-8260 ext. 1110
> Fax: (585) 394-1935
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>


-- 
Jessica Woolford
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070 ext. 105
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