[Evergreen-general] Issues with Hatch and Chrome

Wed Dec 8 16:28:32 EST 2021

Hi Jessica, 

All that typing and I forgot the version. We are on Evergreen 3.6 with Hatch 0.3.2. "Store settings in Hatch" is not enabled. 

Bob Wicksall 
Computer and Network Services Manager 

Pioneer Library System 
2557 State Rt. 21 
Canandaigua, New York 14424 

Voice: (585) 394-8260 ext. 1110 
Fax: (585) 394-1935 

> From: "Jessica Woolford" <jwoolford at biblio.org>
> To: "Bob Wicksall" <bwicksall at pls-net.org>, "Evergreen Discussion Group"
> <evergreen-general at list.evergreen-ils.org>
> Sent: Wednesday, December 8, 2021 4:15:43 PM
> Subject: Re: [Evergreen-general] Issues with Hatch and Chrome

> Hi Bob,

> What version of Evergreen and what version of Hatch? Can you verify that "Store
> settings in Hatch" is not enabled?

> We're on Evergreen version 3.5.5 and Hatch 0.3.2. We find that clearing cookies
> and having the library re-register the workstation usually resolves odd
> workstation issues like this. We had a library report an issue with the same
> symptoms the other day (though I did not dive into the Hatch logs) and that was
> what I recommended. I haven't heard back from them yet on whether it was
> successful - I'll report back either way.

> Thanks,
> Jessica

> On Wed, Dec 8, 2021 at 4:01 PM Bob Wicksall via Evergreen-general < [
> mailto:evergreen-general at list.evergreen-ils.org |
> evergreen-general at list.evergreen-ils.org ] > wrote:

>> Over the last couple months we have been experiencing a new issue with Hatch and
>> Chrome. Randomly on a handful of our computers we will start getting "white
>> screens" when navigating to the various pages in the staff client. Often
>> clicking on a menu item a second time loads the page. Some pages like Check Out
>> need a page refresh before they work. The problem seems to be worse when you
>> are doing everything in a single tab. You are lucky to get one page to load
>> before the issue comes back.

>> In the past this was often fixed by clearing the cache. This has no impact on
>> this issue. No amount of cache clearing seems to work.

>> Sometimes just sitting in Developer tools -> Application allows the pages to
>> load maybe 80% of the time. Also, setting a break point on line 89 of
>> extension.js and manually continuing the code allows all pages to load. Putting
>> a 2 second delay right in the code has no effect.

>> We have tried many things but so far the quickest solution is to delete the
>> following folder:

>> C:\Users\<insert your username>\AppData\Local\Google

>> We have also done full Chrome reinstalls making sure we remove all profile
>> information.

>> Reinstalling Hatch has no effect. Disabling Ninite, Firewall and AntiVirus had
>> no effect. Most of these machines are stand alone workstations. So far only 1
>> has been on Active Directory.

>> Watching the Hatch extension in the console it looks like things happen out of
>> sequence when the page loads fail. The message port is removed before the
>> message is received.

>> Works
>> extension.js:113 Removing port 28 on tab disconnect
>> extension.js:89 new port connected with id 28
>> extension.js:92 Received message from browser on port 28

>> Doesn't Work
>> extension.js:89 new port connected with id 28
>> extension.js:113 Removing port 28 on tab disconnect
>> extension.js:92 Received message from browser on port 28

>> Watching the Hatch logs it appears that Hatch does indeed respond.

>> 2021-12-08 11:16:58 FINEST MessageReader read:
>> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"
>> [ https://evergreen.owwl.org/ | https://evergreen.owwl.org ] "}
>> 2021-12-08 11:16:58 INFO Received message id=1 action=get
>> 2021-12-08 11:16:58 FINEST MessageWriter sending:
>> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200}

>> Chromes main console output l ooks like this when it works:

>> content.js:21 Loading Hatch relay content script
>> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>> opensrf_ws.js:46 pending count 1
>> opensrf_ws.js:59 connecting websocket to wss:// [
>> http://evergreen.owwl.org:443/osrf-websocket-translator |
>> evergreen.owwl.org:443/osrf-websocket-translator ]
>> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms
>> opensrf_ws.js:69 websocket.onopen()
>> opensrf_ws.js:72 pending count 1
>> core.bundle.js:1 sending to Hatch:
>> {"key":"eg.workstation.all","action":"get","msgid":1}
>> core.bundle.js:1 Hatch responded to message ID 1
>> core.bundle.js:1 egEnv loading classes => aou
>> core.bundle.js:1 serving org tree from cache
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/upup.min.js.map |
>> https://evergreen.owwl.org/upup.min.js.map ] : HTTP error: status code 404,
>> net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
>> |
>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
>> ] : HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
>> |
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
>> ] : HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map |
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map ]
>> : HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> core.bundle.js:1 egEnv load complete
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map |
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map ] :
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve

>> Looks like this when it fails
>> content.js:21 Loading Hatch relay content script
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/upup.min.js.map |
>> https://evergreen.owwl.org/upup.min.js.map ] : HTTP error: status code 404,
>> net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
>> |
>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
>> ] : HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>> opensrf_ws.js:46 pending count 1
>> opensrf_ws.js:59 connecting websocket to wss:// [
>> http://evergreen.owwl.org:443/osrf-websocket-translator |
>> evergreen.owwl.org:443/osrf-websocket-translator ]
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map |
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map ]
>> : HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
>> |
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
>> ] : HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> DevTools failed to load source map: Could not load content for [
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map |
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map ] :
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms
>> opensrf_ws.js:69 websocket.onopen()
>> opensrf_ws.js:72 pending count 1
>> core.bundle.js:1 sending to Hatch:
>> {"key":"eg.workstation.all","action":"get","msgid":1}

>> Help?

>> Bob Wicksall
>> Computer and Network Services Manager

>> Pioneer Library System
>> 2557 State Rt. 21
>> Canandaigua, New York 14424

>> Voice: (585) 394-8260 ext. 1110
>> Fax: (585) 394-1935
>> _______________________________________________
>> Evergreen-general mailing list
>> [ mailto:Evergreen-general at list.evergreen-ils.org |
>> Evergreen-general at list.evergreen-ils.org ]
>> [ http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general |
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general ]

> --
> Jessica Woolford
> Evergreen Systems Manager
> Bibliomation, Inc.
> 24 Wooster Ave.
> Waterbury, CT 06708
> 203-577-4070 ext. 105
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