[Evergreen-general] [External] Issues with Hatch and Chrome

Thu Dec 9 09:25:52 EST 2021

We've been seeing the same issues here -- Evergreen 3.6.1, Java 8.0_241

Shula Link (she/her)
Systems Services Librarian
Greater Clarks Hill Regional Library
slink at columbiacountyga.gov | slink at gchrl.org
706-447-6702

On Thu, Dec 9, 2021 at 8:58 AM Murphy, Benjamin via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> We’ve been encountering this same issue. Using 3.7.2. I don’t know that
> we’ve been checking about "Store settings in Hatch" though.
>
>
>
> Benjamin
>
>
>
> *Benjamin Murphy*
>
> NC Cardinal Program Manager
>
> NC Dept. of Natural and Cultural Resources
>
> 919.814.6797 |  *benjamin.murphy at ncdcr.gov <benjamin.murphy at ncdcr.gov> *
>
> https://statelibrary.ncdcr.gov/ld/nc-cardinal
>
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> Facebook <https://www.facebook.com/StateLibraryNC/>  Twitter
> <https://twitter.com/StateLibraryNC>  Instagram
> <http://www.instagram.com/ncculture>  YouTube
> <https://www.youtube.com/user/statelibrarync/>  Website
> <https://statelibrary.ncdcr.gov/>
>
>
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
>
>
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Bob
> Wicksall via Evergreen-general
> *Sent:* Wednesday, December 8, 2021 4:01 PM
> *To:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Subject:* [External] [Evergreen-general] Issues with Hatch and Chrome
>
>
>
> *CAUTION:* External email. Do not click links or open attachments unless
> you verify. Send all suspicious email as an attachment to Report Spam.
> <report.spam at nc.gov>
>
>
>
> Over the last couple months we have been experiencing a new issue with
> Hatch and Chrome.  Randomly on a handful of our computers we will start
> getting "white screens" when navigating to the various pages in the staff
> client.  Often clicking on a menu item a second time loads the page.  Some
> pages like Check Out need a page refresh before they work.  The problem
> seems to be worse when you are doing everything in a single tab.  You are
> lucky to get one page to load before the issue comes back.
>
>
>
> In the past this was often fixed by clearing the cache.  This has no
> impact on this issue.  No amount of cache clearing seems to work.
>
>
>
> Sometimes just sitting in Developer tools -> Application allows the pages
> to load maybe 80% of the time.  Also, setting a break point on line 89
> of extension.js and manually continuing the code allows all pages to load.
> Putting a 2 second delay right in the code has no effect.
>
>
>
> We have tried many things but so far the quickest solution is to delete
> the following folder:
>
>
>
>     C:\Users\<insert your username>\AppData\Local\Google
>
>
>
> We have also done full Chrome reinstalls making sure we remove all profile
> information.
>
>
>
> Reinstalling Hatch has no effect.  Disabling Ninite, Firewall and
> AntiVirus had no effect.  Most of these machines are stand alone
> workstations.  So far only 1 has been on Active Directory.
>
>
>
> Watching the Hatch extension in the console it looks like things happen
> out of sequence when the page loads fail.  The message port is removed
> before the message is received.
>
>
>
> Works
>
> extension.js:113 Removing port 28 on tab disconnect
>
> extension.js:89 new port connected with id 28
>
> extension.js:92 Received message from browser on port 28
>
>
>
> Doesn't Work
>
> extension.js:89 new port connected with id 28
>
> extension.js:113 Removing port 28 on tab disconnect
>
> extension.js:92 Received message from browser on port 28
>
>
>
> Watching the Hatch logs it appears that Hatch does indeed respond.
>
>
>
> 2021-12-08 11:16:58 FINEST MessageReader read:
> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"
> https://evergreen.owwl.org
> <https://urldefense.com/v3/__https:/evergreen.owwl.org__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZtTQz_Gk$>
> "}
>
> 2021-12-08 11:16:58 INFO   Received message id=1 action=get
>
> 2021-12-08 11:16:58 FINEST MessageWriter sending:
> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200}
>
>
>
> Chromes main console output looks like this when it works:
>
>
>
> content.js:21 Loading Hatch relay content script
>
> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>
> opensrf_ws.js:46 pending count 1
>
> opensrf_ws.js:59 connecting websocket to wss://
> evergreen.owwl.org:443/osrf-websocket-translator
>
> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms
>
> opensrf_ws.js:69 websocket.onopen()
>
> opensrf_ws.js:72 pending count 1
>
> core.bundle.js:1 sending to Hatch:
> {"key":"eg.workstation.all","action":"get","msgid":1}
>
> core.bundle.js:1 Hatch responded to message ID 1
>
> core.bundle.js:1 egEnv loading classes => aou
>
> core.bundle.js:1 serving org tree from cache
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/upup.min.js.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> core.bundle.js:1 egEnv load complete
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve
>
>
>
> Looks like this when it fails
>
> content.js:21 Loading Hatch relay content script
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/upup.min.js.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>
> opensrf_ws.js:46 pending count 1
>
> opensrf_ws.js:59 connecting websocket to wss://
> evergreen.owwl.org:443/osrf-websocket-translator
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> DevTools failed to load source map: Could not load content for
> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map
> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>:
> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>
> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms
>
> opensrf_ws.js:69 websocket.onopen()
>
> opensrf_ws.js:72 pending count 1
>
> core.bundle.js:1 sending to Hatch:
> {"key":"eg.workstation.all","action":"get","msgid":1}
>
>
>
> Help?
>
>
>
> Bob Wicksall
> Computer and Network Services Manager
>
> Pioneer Library System
> 2557 State Rt. 21
> Canandaigua, New York  14424
>
> Voice: (585) 394-8260 ext. 1110
> Fax: (585) 394-1935
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
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>
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