[Evergreen-general] [External] Issues with Hatch and Chrome

Bill Erickson berickxx at gmail.com
Thu Dec 9 10:04:18 EST 2021 

Thanks for all the feedback, everyone.

I have opened an LP bug https://bugs.launchpad.net/evergreen/+bug/1954301
and I hope to have something to test before long.

-b

On Thu, Dec 9, 2021 at 9:26 AM Shula Link via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> We've been seeing the same issues here -- Evergreen 3.6.1, Java 8.0_241
>
> Shula Link (she/her)
> Systems Services Librarian
> Greater Clarks Hill Regional Library
> slink at columbiacountyga.gov | slink at gchrl.org
> 706-447-6702
>
>
> On Thu, Dec 9, 2021 at 8:58 AM Murphy, Benjamin via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> We’ve been encountering this same issue. Using 3.7.2. I don’t know that
>> we’ve been checking about "Store settings in Hatch" though.
>>
>>
>>
>> Benjamin
>>
>>
>>
>> *Benjamin Murphy*
>>
>> NC Cardinal Program Manager
>>
>> NC Dept. of Natural and Cultural Resources
>>
>> 919.814.6797 |  *benjamin.murphy at ncdcr.gov <benjamin.murphy at ncdcr.gov> *
>>
>> https://statelibrary.ncdcr.gov/ld/nc-cardinal
>>
>>
>> 109 East Jones Street  | 4640 Mail Service Center
>>
>> Raleigh, North Carolina 27699-4600
>>
>> Facebook <https://www.facebook.com/StateLibraryNC/>  Twitter
>> <https://twitter.com/StateLibraryNC>  Instagram
>> <http://www.instagram.com/ncculture>  YouTube
>> <https://www.youtube.com/user/statelibrarync/>  Website
>> <https://statelibrary.ncdcr.gov/>
>>
>>
>>
>> *Email correspondence to and from this address is subject to the North
>> Carolina Public Records Law and may be disclosed to third parties.*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Evergreen-general <
>> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Bob
>> Wicksall via Evergreen-general
>> *Sent:* Wednesday, December 8, 2021 4:01 PM
>> *To:* Evergreen Discussion Group <
>> evergreen-general at list.evergreen-ils.org>
>> *Subject:* [External] [Evergreen-general] Issues with Hatch and Chrome
>>
>>
>>
>> *CAUTION:* External email. Do not click links or open attachments unless
>> you verify. Send all suspicious email as an attachment to Report Spam.
>> <report.spam at nc.gov>
>>
>>
>>
>> Over the last couple months we have been experiencing a new issue with
>> Hatch and Chrome.  Randomly on a handful of our computers we will start
>> getting "white screens" when navigating to the various pages in the staff
>> client.  Often clicking on a menu item a second time loads the page.  Some
>> pages like Check Out need a page refresh before they work.  The problem
>> seems to be worse when you are doing everything in a single tab.  You are
>> lucky to get one page to load before the issue comes back.
>>
>>
>>
>> In the past this was often fixed by clearing the cache.  This has no
>> impact on this issue.  No amount of cache clearing seems to work.
>>
>>
>>
>> Sometimes just sitting in Developer tools -> Application allows the pages
>> to load maybe 80% of the time.  Also, setting a break point on line 89
>> of extension.js and manually continuing the code allows all pages to load.
>> Putting a 2 second delay right in the code has no effect.
>>
>>
>>
>> We have tried many things but so far the quickest solution is to delete
>> the following folder:
>>
>>
>>
>>     C:\Users\<insert your username>\AppData\Local\Google
>>
>>
>>
>> We have also done full Chrome reinstalls making sure we remove all
>> profile information.
>>
>>
>>
>> Reinstalling Hatch has no effect.  Disabling Ninite, Firewall and
>> AntiVirus had no effect.  Most of these machines are stand alone
>> workstations.  So far only 1 has been on Active Directory.
>>
>>
>>
>> Watching the Hatch extension in the console it looks like things happen
>> out of sequence when the page loads fail.  The message port is removed
>> before the message is received.
>>
>>
>>
>> Works
>>
>> extension.js:113 Removing port 28 on tab disconnect
>>
>> extension.js:89 new port connected with id 28
>>
>> extension.js:92 Received message from browser on port 28
>>
>>
>>
>> Doesn't Work
>>
>> extension.js:89 new port connected with id 28
>>
>> extension.js:113 Removing port 28 on tab disconnect
>>
>> extension.js:92 Received message from browser on port 28
>>
>>
>>
>> Watching the Hatch logs it appears that Hatch does indeed respond.
>>
>>
>>
>> 2021-12-08 11:16:58 FINEST MessageReader read:
>> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"
>> https://evergreen.owwl.org
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZtTQz_Gk$>
>> "}
>>
>> 2021-12-08 11:16:58 INFO   Received message id=1 action=get
>>
>> 2021-12-08 11:16:58 FINEST MessageWriter sending:
>> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200}
>>
>>
>>
>> Chromes main console output looks like this when it works:
>>
>>
>>
>> content.js:21 Loading Hatch relay content script
>>
>> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>
>> opensrf_ws.js:46 pending count 1
>>
>> opensrf_ws.js:59 connecting websocket to wss://
>> evergreen.owwl.org:443/osrf-websocket-translator
>>
>> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms
>>
>> opensrf_ws.js:69 websocket.onopen()
>>
>> opensrf_ws.js:72 pending count 1
>>
>> core.bundle.js:1 sending to Hatch:
>> {"key":"eg.workstation.all","action":"get","msgid":1}
>>
>> core.bundle.js:1 Hatch responded to message ID 1
>>
>> core.bundle.js:1 egEnv loading classes => aou
>>
>> core.bundle.js:1 serving org tree from cache
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/upup.min.js.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> core.bundle.js:1 egEnv load complete
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>
>>
>>
>> Looks like this when it fails
>>
>> content.js:21 Loading Hatch relay content script
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/upup.min.js.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>
>> opensrf_ws.js:46 pending count 1
>>
>> opensrf_ws.js:59 connecting websocket to wss://
>> evergreen.owwl.org:443/osrf-websocket-translator
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> DevTools failed to load source map: Could not load content for
>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map
>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>:
>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>
>> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms
>>
>> opensrf_ws.js:69 websocket.onopen()
>>
>> opensrf_ws.js:72 pending count 1
>>
>> core.bundle.js:1 sending to Hatch:
>> {"key":"eg.workstation.all","action":"get","msgid":1}
>>
>>
>>
>> Help?
>>
>>
>>
>> Bob Wicksall
>> Computer and Network Services Manager
>>
>> Pioneer Library System
>> 2557 State Rt. 21
>> Canandaigua, New York  14424
>>
>> Voice: (585) 394-8260 ext. 1110
>> Fax: (585) 394-1935
>> _______________________________________________
>> Evergreen-general mailing list
>> Evergreen-general at list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
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