[Evergreen-general] [External] Issues with Hatch and Chrome

Thu Dec 9 10:58:04 EST 2021

Just reporting back,the issue for persisted for the library that reported
this problem a few days ago after clearing cookies at my recommendation. We
ended up deleting the C:\Users\<username>\AppData\Local\Google folder and
that solved the problem. We were seeing that the eg.workstation and
eg.workstation.all and eg.workstation.default were being stored in Hatch
even after clicking "Move Hatch settings to local storage." Unfortunately,
I wasn't able to confirm that we were seeing the same messages from the
logs, but the symptoms are the same as what Bob described.

On Thu, Dec 9, 2021 at 10:04 AM Bill Erickson via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Thanks for all the feedback, everyone.
>
> I have opened an LP bug https://bugs.launchpad.net/evergreen/+bug/1954301
> and I hope to have something to test before long.
>
> -b
>
> On Thu, Dec 9, 2021 at 9:26 AM Shula Link via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> We've been seeing the same issues here -- Evergreen 3.6.1, Java 8.0_241
>>
>> Shula Link (she/her)
>> Systems Services Librarian
>> Greater Clarks Hill Regional Library
>> slink at columbiacountyga.gov | slink at gchrl.org
>> 706-447-6702
>>
>>
>> On Thu, Dec 9, 2021 at 8:58 AM Murphy, Benjamin via Evergreen-general <
>> evergreen-general at list.evergreen-ils.org> wrote:
>>
>>> We’ve been encountering this same issue. Using 3.7.2. I don’t know that
>>> we’ve been checking about "Store settings in Hatch" though.
>>>
>>>
>>>
>>> Benjamin
>>>
>>>
>>>
>>> *Benjamin Murphy*
>>>
>>> NC Cardinal Program Manager
>>>
>>> NC Dept. of Natural and Cultural Resources
>>>
>>> 919.814.6797 |  *benjamin.murphy at ncdcr.gov <benjamin.murphy at ncdcr.gov> *
>>>
>>>
>>> https://statelibrary.ncdcr.gov/ld/nc-cardinal
>>>
>>>
>>> 109 East Jones Street  | 4640 Mail Service Center
>>>
>>> Raleigh, North Carolina 27699-4600
>>>
>>> Facebook <https://www.facebook.com/StateLibraryNC/>  Twitter
>>> <https://twitter.com/StateLibraryNC>  Instagram
>>> <http://www.instagram.com/ncculture>  YouTube
>>> <https://www.youtube.com/user/statelibrarync/>  Website
>>> <https://statelibrary.ncdcr.gov/>
>>>
>>>
>>>
>>> *Email correspondence to and from this address is subject to the North
>>> Carolina Public Records Law and may be disclosed to third parties.*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Evergreen-general <
>>> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Bob
>>> Wicksall via Evergreen-general
>>> *Sent:* Wednesday, December 8, 2021 4:01 PM
>>> *To:* Evergreen Discussion Group <
>>> evergreen-general at list.evergreen-ils.org>
>>> *Subject:* [External] [Evergreen-general] Issues with Hatch and Chrome
>>>
>>>
>>>
>>> *CAUTION:* External email. Do not click links or open attachments
>>> unless you verify. Send all suspicious email as an attachment to Report
>>> Spam. <report.spam at nc.gov>
>>>
>>>
>>>
>>> Over the last couple months we have been experiencing a new issue with
>>> Hatch and Chrome.  Randomly on a handful of our computers we will start
>>> getting "white screens" when navigating to the various pages in the staff
>>> client.  Often clicking on a menu item a second time loads the page.  Some
>>> pages like Check Out need a page refresh before they work.  The problem
>>> seems to be worse when you are doing everything in a single tab.  You are
>>> lucky to get one page to load before the issue comes back.
>>>
>>>
>>>
>>> In the past this was often fixed by clearing the cache.  This has no
>>> impact on this issue.  No amount of cache clearing seems to work.
>>>
>>>
>>>
>>> Sometimes just sitting in Developer tools -> Application allows the
>>> pages to load maybe 80% of the time.  Also, setting a break point on line
>>> 89 of extension.js and manually continuing the code allows all pages to
>>> load.  Putting a 2 second delay right in the code has no effect.
>>>
>>>
>>>
>>> We have tried many things but so far the quickest solution is to delete
>>> the following folder:
>>>
>>>
>>>
>>>     C:\Users\<insert your username>\AppData\Local\Google
>>>
>>>
>>>
>>> We have also done full Chrome reinstalls making sure we remove all
>>> profile information.
>>>
>>>
>>>
>>> Reinstalling Hatch has no effect.  Disabling Ninite, Firewall and
>>> AntiVirus had no effect.  Most of these machines are stand alone
>>> workstations.  So far only 1 has been on Active Directory.
>>>
>>>
>>>
>>> Watching the Hatch extension in the console it looks like things happen
>>> out of sequence when the page loads fail.  The message port is removed
>>> before the message is received.
>>>
>>>
>>>
>>> Works
>>>
>>> extension.js:113 Removing port 28 on tab disconnect
>>>
>>> extension.js:89 new port connected with id 28
>>>
>>> extension.js:92 Received message from browser on port 28
>>>
>>>
>>>
>>> Doesn't Work
>>>
>>> extension.js:89 new port connected with id 28
>>>
>>> extension.js:113 Removing port 28 on tab disconnect
>>>
>>> extension.js:92 Received message from browser on port 28
>>>
>>>
>>>
>>> Watching the Hatch logs it appears that Hatch does indeed respond.
>>>
>>>
>>>
>>> 2021-12-08 11:16:58 FINEST MessageReader read:
>>> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"
>>> https://evergreen.owwl.org
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZtTQz_Gk$>
>>> "}
>>>
>>> 2021-12-08 11:16:58 INFO   Received message id=1 action=get
>>>
>>> 2021-12-08 11:16:58 FINEST MessageWriter sending:
>>> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200}
>>>
>>>
>>>
>>> Chromes main console output looks like this when it works:
>>>
>>>
>>>
>>> content.js:21 Loading Hatch relay content script
>>>
>>> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>>
>>> opensrf_ws.js:46 pending count 1
>>>
>>> opensrf_ws.js:59 connecting websocket to wss://
>>> evergreen.owwl.org:443/osrf-websocket-translator
>>>
>>> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms
>>>
>>> opensrf_ws.js:69 websocket.onopen()
>>>
>>> opensrf_ws.js:72 pending count 1
>>>
>>> core.bundle.js:1 sending to Hatch:
>>> {"key":"eg.workstation.all","action":"get","msgid":1}
>>>
>>> core.bundle.js:1 Hatch responded to message ID 1
>>>
>>> core.bundle.js:1 egEnv loading classes => aou
>>>
>>> core.bundle.js:1 serving org tree from cache
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/upup.min.js.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> core.bundle.js:1 egEnv load complete
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>>
>>>
>>>
>>> Looks like this when it fails
>>>
>>> content.js:21 Loading Hatch relay content script
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/upup.min.js.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/upup.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZTqeJ_SI$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZDB4tY7I$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>>
>>> opensrf_ws.js:46 pending count 1
>>>
>>> opensrf_ws.js:59 connecting websocket to wss://
>>> evergreen.owwl.org:443/osrf-websocket-translator
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZejx4uos$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZqrYNWoQ$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map
>>> <https://urldefense.com/v3/__https:/evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map__;!!HYmSToo!Nnjnjz7WKZSmDf16_JF9jB68zQVMxFkb3F1Dshr4kyAzhu2b4q0Oa5icGp5sNTJZAeiI0uI$>:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>>
>>> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms
>>>
>>> opensrf_ws.js:69 websocket.onopen()
>>>
>>> opensrf_ws.js:72 pending count 1
>>>
>>> core.bundle.js:1 sending to Hatch:
>>> {"key":"eg.workstation.all","action":"get","msgid":1}
>>>
>>>
>>>
>>> Help?
>>>
>>>
>>>
>>> Bob Wicksall
>>> Computer and Network Services Manager
>>>
>>> Pioneer Library System
>>> 2557 State Rt. 21
>>> Canandaigua, New York  14424
>>>
>>> Voice: (585) 394-8260 ext. 1110
>>> Fax: (585) 394-1935
>>> _______________________________________________
>>> Evergreen-general mailing list
>>> Evergreen-general at list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
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-- 
Jessica Woolford
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070 ext. 105
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