[Evergreen-general] Auto-renew and Fine Revenue

[Elizabeth Davis]

John,

That’s amazing.  This is incredibly helpful. Thank you very much.

Elizabeth

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of John Amundson
Sent: Wednesday, February 10, 2021 4:14 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Subject: Re: [Evergreen-general] Auto-renew and Fine Revenue

Hi, Elizabeth:

Speaking from a network perspective, we did see a fairly substantial reduction in fines accrued network-wide. We also had libraries going fine-free around the same time, so it's hard to determine how much loss was directly related to auto-renewals.

Auto-renewals are also fantastic customer service, though, and have saved our libraries and patrons a lot of time and energy.

Here are some general stats:

  *   We enabled auto-renewals 7/1/19, which is the start of our fiscal year. Our consortium was made up of 148 libraries at the time, and all libraries participated in auto-renewals.
  *   There was a 45% reduction in fines accrued between 2019 and 2017. During 2019, however, we also had 7 libraries go fine-free. Note also that this is just accrual and doesn't take into account if the fines ended up being paid, forgiven, etc.
  *   Between 7/19 and 12/19, auto-renewals saved staff and patrons roughly 4,700 hours and $16,000 in staff time.
Last year my network put together a short presentation that never saw the broader light of day. If you're curious, you can find it here: https://docs.google.com/presentation/d/e/2PACX-1vQsJ9jOePtho8LzVLOWnjwWQV5DcW057PxvzQ-5pT9VG-0Y3nB8TbAE8vRgeNiBFoS_VvhnyD-sjPEu/pub?start=false&loop=false&delayms=60000

Financial data is on slides 6 and 7, but the other slides may also be helpful for anyone looking into auto-renewal implementation.

I think some of our libraries saw auto-renewals as a gateway for going fine-free. Between the feature and the pandemic, we saw 19 additional libraries go fine-free in 2020, bringing our total to 80 fine-free libraries, (out of a current roster of 150 libraries).

Hope this is helpful.

John

[https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ]


John Amundson | Library Applications Supervisor | CW MARS

jamundson at cwmars.org<mailto:jamundson at cwmars.org> | 508-755-3323 x322<tel:%28508%29%20755-3323>

https://www.cwmars.org<https://www.cwmars.org/>

He/Him/His<https://www.mypronouns.org/he-him>



On Wed, Feb 10, 2021 at 2:38 PM Elizabeth Davis <edavis at albright.org<mailto:edavis at albright.org>> wrote:
Hello

For those who have started using the auto-renew feature, can you comment on the loss of fine revenue?  We’re looking to implement it, but are curious what to expect.

Thank you,


Elizabeth Davis, MLIS
Pronouns: she/her/hers
Head of Digital Services
Scranton Public Library
Lackawanna County Library System
Northeast Pennsylvania Digital Library
500 Vine Street
Scranton, PA 18510
Work-570-795-4332

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