[Evergreen-general] Automated Telephone Calls

[Rogan Hamby]

Automated phone services come in a variety of flavors varying from
interactive systems to simple notifications.  The notification style ones
usually take a periodic export to make calls.  The interactive type I've
used take advantage of the phone service making a SIP2 connection to the
ILS.




On Wed, Jan 13, 2021 at 4:23 PM Jennifer.Bruch at sparkpa.org <
jbruch at sparkpa.org> wrote:

> Hi Wendell,
>
> The documentation for 3.2 suggests that Evergreen can do this type of
> notification, but I have no use case info for you. I would be interested in
> any that is out there, I think it could be a nice feature to provide to
> libraries in m consortium if they want to redirect staff time.
>
> Documentation, see section VI page 29:
>
> https://docs.evergreen-ils.org/reorg/3.2/integrations/Evergreen_Documentation.pdf
> Integrating Evergreen with Other Tools
> <https://docs.evergreen-ils.org/reorg/3.2/integrations/Evergreen_Documentation.pdf>
> Chapter 2. About Evergreen Evergreen is an open source library automation
> software designed to meet the needs of the very smallest to the very
> largest libraries and consortia.
> docs.evergreen-ils.org
>
> Currently, they all do phone notifications by staff unless email or SMS
> was selected.
>
> Thanks,
>
> Jennifer Bruch, ILS Application Specialist, Pennsylvania Integrated
> Library System
>
> 717-818-2703, support at sparkpa.org
>
> Submit a SPARK Support Request
> <https://sparkpa.helpspot.com/index.php?pg=request>
> ------------------------------
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> on behalf of Gragg,
> Wendell E <WGragg at bryantx.gov>
> *Sent:* Tuesday, January 12, 2021 9:37 AM
> *To:* evergreen-general at list.evergreen-ils.org <
> evergreen-general at list.evergreen-ils.org>
> *Subject:* [Evergreen-general] Automated Telephone Calls
>
>
> Hi all,
>
>
>
> As we work through the evaluation process, another issue has come up.  On
> Polaris, we use a separate telephone server with a built in telephony card
> to make patron phone calls for holds and first overdue notices, though we
> are considering discontinuing that service.  Currently, our text and email
> notifications are 10 times the number of phone calls. In that vein, I have
> a few questions of the community.
>
>
>
> 1.        How does Evergreen handle such calls. Does it support a
> telephone server set up? Will it work if we employ a hosted service?
>
> 2.       How do Evergreen libraries handle this?  Assuming it does
> support a server, is it more common to use a server setup or a subscription
> service, if they exist.
>
> 3.       Have any of you considered or actually terminated phone
> calling?  What was your experience?
>
>
>
> Thanks in advance for any answers.
>
>
>
> Wendell
>
> Wendell Gragg, MSIS
>
> Automation Services Supervisor
>
> Bryan+College Station Public Library System
>
> Bryan, TX
>
> 979-209-5613
>
>
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