[Evergreen-general] curbside pickup question

Tue Jan 19 15:29:03 EST 2021

I have a few more questions about curbside.  Is there anywhere all
appointments can be seen by staff?  Where do you change an appointment when
a patron calls?  I am not seeing an edit appointment and can only see
appointments that are within the next 30 minutes.

Thanks,

*Dawn Dale, PINES Services Specialist - Circulation*

------------------------------

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, ddale at georgialibraries.org

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On Wed, Dec 23, 2020 at 10:19 AM Dawn Dale <ddale at georgialibraries.org>
wrote:

> Thank you, Jason.  We will give this a try.
>
>
>
> *Dawn Dale, PINES Services Specialist - Circulation*
>
> ------------------------------
>
> Georgia Public Library Service
>
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>
> (404) 291-2800, ddale at georgialibraries.org
>
> <https://www.facebook.com/georgialibraries>
> <https://www.twitter.com/georgialibs>
> <https://www.instagram.com/georgialibraries/>
>
> Join our email list <http://georgialibraries.org/subscription> for
> stories of Georgia libraries making an impact in our communities.
>
>
>
> On Wed, Dec 23, 2020 at 10:18 AM Jason Boyer <jboyer at equinoxinitiative.org>
> wrote:
>
>> Hi, this can happen when the curbside service isn’t listed as a publicly
>> available service in opensrf_core.xml. It will be defined and configured in
>> opensrf.xml (and it is, or things would be real busted) but with it missing
>> from opensrf_core.xml things will be broken in subtle ways like this.
>>
>> To fix it, add the line
>> <service>open-ils.curbside</service>
>> to the public router section near the top of opensrf_core.xml and then
>> restart opensrf. Additionally, if you’re testing 3.6 you may need to add
>> another line for open-ils.courses if it’s missing or course reserves won’t
>> work correctly either.
>>
>> Jason
>>
>> --
>> Jason Boyer
>> Senior System Administrator
>> Equinox Open Library Initiative
>> phone:  +1 (877) Open-ILS (673-6457)
>> email:  JBoyer at EquinoxInitiative.org <JBoyer at EquinoxInitiative.org>
>> web:  https://EquinoxInitiative.org/
>>
>> On Dec 23, 2020, at 9:40 AM, Dawn Dale <ddale at georgialibraries.org>
>> wrote:
>>
>> Thank you, Andrea.  I appreciate your help.
>>
>>
>> *Dawn Dale, PINES Services Specialist - Circulation*
>>
>> ------------------------------
>>
>> Georgia Public Library Service
>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>> (404) 291-2800, ddale at georgialibraries.org
>>
>> <https://www.facebook.com/georgialibraries>
>> <https://www.twitter.com/georgialibs>
>> <https://www.instagram.com/georgialibraries/>
>>
>> Join our email list <http://georgialibraries.org/subscription> for
>> stories of Georgia libraries making an impact in our communities.
>>
>>
>>
>> On Tue, Dec 22, 2020 at 6:01 PM Andrea Buntz Neiman <
>> abneiman at equinoxinitiative.org> wrote:
>>
>>> Hmm. The only other thing I can think to double check is the library
>>> setting - make sure that that location has curbside pickup set to TRUE?
>>>
>>> Though if you were able to see the Curbside menu item, that means the
>>> setting should be enabled. I'm stumped!
>>>
>>> Like I said, I've not encountered the "0 holds available" message unless
>>> the hold wasn't ready, or the hold WAS ready but ready elsewhere.
>>>
>>> On Tue, Dec 22, 2020, 5:14 PM Dawn Dale <ddale at georgialibraries.org>
>>> wrote:
>>>
>>>> Yes, here are the holds the pickup location is the same as the work
>>>> station.
>>>>
>>>> [image: image.png]
>>>>
>>>> Thanks for your thoughts!
>>>>
>>>>
>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>
>>>> ------------------------------
>>>>
>>>> Georgia Public Library Service
>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>
>>>> <https://www.facebook.com/georgialibraries>
>>>> <https://www.twitter.com/georgialibs>
>>>> <https://www.instagram.com/georgialibraries/>
>>>>
>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>> stories of Georgia libraries making an impact in our communities.
>>>>
>>>>
>>>>
>>>> On Tue, Dec 22, 2020 at 5:09 PM Dawn Dale <ddale at georgialibraries.org>
>>>> wrote:
>>>>
>>>>> Let me double check then. Maybe I overlooked something.
>>>>>
>>>>>
>>>>>
>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> Georgia Public Library Service
>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>
>>>>> <https://www.facebook.com/georgialibraries>
>>>>> <https://www.twitter.com/georgialibs>
>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>
>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Dec 22, 2020 at 5:04 PM Andrea Buntz Neiman <
>>>>> abneiman at equinoxinitiative.org> wrote:
>>>>>
>>>>>> Hi Dawn,
>>>>>>
>>>>>> Hmm, I was asking because your screenshot shows "0 ready holds at
>>>>>> this location" for the searched patron - in my testing, I've only seen that
>>>>>> when a hold was either ready for pickup at a different location, or not yet
>>>>>> ready for pickup. Sorry to not be more helpful!
>>>>>>
>>>>>> ABN
>>>>>>
>>>>>> On Tue, Dec 22, 2020 at 5:00 PM Dawn Dale <ddale at georgialibraries.org>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Andrea,
>>>>>>>
>>>>>>> Yes, it is ready for pickup at the OU workstation library.
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>>
>>>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> Georgia Public Library Service
>>>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>>>
>>>>>>> <https://www.facebook.com/georgialibraries>
>>>>>>> <https://www.twitter.com/georgialibs>
>>>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>>>
>>>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Dec 22, 2020 at 4:52 PM Andrea Buntz Neiman <
>>>>>>> abneiman at equinoxinitiative.org> wrote:
>>>>>>>
>>>>>>>> Hi Dawn,
>>>>>>>>
>>>>>>>> The hold has to be captured & on the holds shelf in order to
>>>>>>>> schedule a pickup - are you sure that you have a hold ready for pickup at
>>>>>>>> your test workstation's OU? That's my first guess.
>>>>>>>>
>>>>>>>> HTH,
>>>>>>>> ABN
>>>>>>>>
>>>>>>>> On Tue, Dec 22, 2020 at 4:42 PM Dawn Dale <
>>>>>>>> ddale at georgialibraries.org> wrote:
>>>>>>>>
>>>>>>>>> I am testing the curbside deliver module before we go live with
>>>>>>>>> it.  When trying to schedule an appointment the appointment times will not
>>>>>>>>> display. I am attaching a screenshot to show you what I mean. Can anyone
>>>>>>>>> help with this?
>>>>>>>>>
>>>>>>>>> I have tried checking the closed dates and operating hours to be
>>>>>>>>> sure they are not interfering in any way. I have also checked to be sure
>>>>>>>>> the holds have not expired. I can't think of anything else that would be
>>>>>>>>> causing this to happen.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>> [image: image.png]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>>
>>>>>>>>> Georgia Public Library Service
>>>>>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>>>>>
>>>>>>>>> <https://www.facebook.com/georgialibraries>
>>>>>>>>> <https://www.twitter.com/georgialibs>
>>>>>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>>>>>
>>>>>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>>>>>
>>>>>>>>> _______________________________________________
>>>>>>>>> Evergreen-general mailing list
>>>>>>>>> Evergreen-general at list.evergreen-ils.org
>>>>>>>>>
>>>>>>>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Andrea Buntz Neiman
>>>>>>>> Project Manager for Software Development
>>>>>>>> Equinox Open Library Initiative
>>>>>>>> abneiman at equinoxinitiative.org
>>>>>>>> 1-877-OPEN-ILS (673-6457) x5583
>>>>>>>> *www.equinoxinitiative.org <http://www.equinoxinitiative.org/>*
>>>>>>>> _______________________________________________
>>>>>>>> Evergreen-general mailing list
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>>>>>>>>
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>>>>>>>>
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>>>>>>>
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>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Andrea Buntz Neiman
>>>>>> Project Manager for Software Development
>>>>>> Equinox Open Library Initiative
>>>>>> abneiman at equinoxinitiative.org
>>>>>> 1-877-OPEN-ILS (673-6457) x5583
>>>>>> *www.equinoxinitiative.org <http://www.equinoxinitiative.org/>*
>>>>>> _______________________________________________
>>>>>> Evergreen-general mailing list
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>>>>>>
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>>>>>>
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