[Evergreen-general] HIGH_LEVEL_HOLD_HAS_NO_COPIES issues

[Terran McCanna]

+1 to that solution, Dan

Terran McCanna, PINES Program Manager
------------------------------

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On Tue, Jun 1, 2021 at 3:02 PM Dan Briem <dbriem at wlsmail.org> wrote:

> I proposed a fix on this bug:
> https://bugs.launchpad.net/evergreen/+bug/1929587 to disable the place
> hold button in the staff catalog if there are no holdable copies.
>
> Looking again at how the traditional staff catalog handled it, it looks
> like I didn't notice a check for the user permission:
> PLACE_UNFILLABLE_HOLD: "Allows a user to place a hold that cannot currently
> be filled."
>
> If the new fix includes the check for that permission, it seems like that
> would solve this problem. The place hold button will be disabled except for
> users with that permission.
>
> On Tue, Jun 1, 2021 at 2:20 PM Deanna Frazee <DFrazee at killeentexas.gov>
> wrote:
>
>> The downside of allowing staff to place holds in such situations is that
>> they may place holds on things you would never consider replacing.  For
>> example, we would look for the most up-to-date exam prep books when one our
>> SAT, GRE, etc., books go missing.  We may or may not get one from the same
>> publisher so we cannot count on a serial record saving the day.
>>
>>
>>
>> What would be helpful would be for the ability for staff in certain
>> permission groups to be able to place holds on lost items.
>>
>>
>>
>> Deanna Frazee
>>
>> Director of Library Services
>>
>> Killeen Public Library
>>
>> City of Killeen, Texas
>>
>> 254-501-8995 (office)
>>
>> 254-501-7704 (fax)
>>
>> dfrazee at killeentexas.gov
>>
>> www.killeentexas.gov
>>
>>
>>
>>
>>
>>
>>
>> *From:* Evergreen-general <
>> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Benjamin
>> Kalish
>> *Sent:* Tuesday, June 01, 2021 1:02 PM
>> *To:* Evergreen Discussion Group <
>> evergreen-general at list.evergreen-ils.org>
>> *Subject:* Re: [Evergreen-general] HIGH_LEVEL_HOLD_HAS_NO_COPIES issues
>>
>>
>>
>> I think it is useful for staff to be able to place holds on records where
>> no copy is available. An additional circulating copy might be added at a
>> later date, or a lost copy might be returned, and staff should have the
>> ability to place holds with these eventualities in mind. I do agree that
>> being able to suppress the place holds button from patrons is useful in
>> these cases, but if staff wants to knowingly place holds in these
>> situations they should be allowed to do so.
>>
>>
>> Benjamin Kalish
>> Forbes Library / 413-587-1012 / bkalish at forbeslibrary.org
>>
>>
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>>
>>
>>
>> On Tue, May 25, 2021 at 12:43 PM Elaine Hardy <
>> ehardy at georgialibraries.org> wrote:
>>
>> I was thinking of the public OPAC when I said we didn't have any reports
>> of the place hold button being available and not the staff client. I
>> realized that when I tried to place a hold and got the
>> HIGH_LEVEL_HOLD_HAS_NO_COPIES error. This time it was for a bib record
>> where all items are in a non holdable shelving location.
>>
>>
>>
>> So revising  my previous comment -- it would be good if the place hold
>> button was not live in the staff client if no copies on the record were
>> available for holds.
>>
>>
>>
>> I will check for a bug report.
>>
>>
>>
>> *J. Elaine Hardy*, PINES and Collaborative Projects Manager
>> ------------------------------
>>
>> *Georgia Public Library Service*
>>
>> 2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341
>>
>> (404) 235-7128 | ehardy at georgialibraries.org
>>
>> (404) 548-4241 | Cell
>>
>>
>>
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>>
>>
>> On Mon, May 24, 2021 at 2:24 PM Elaine Hardy <ehardy at georgialibraries.org>
>> wrote:
>>
>> To build on what Erica has said, when I have seen this in PINES, it has
>> been when the copies attached to a title record are in holdable status but
>> the library is set in the org unit settings to be skipped in hold targeting.
>>
>>
>>
>> I have not seen any reports since we have been on 3.6.1 of place holds
>> being available when no items are attached to a bib record or if all items
>> are in a nonholdable status/state.
>>
>>
>>
>> *J. Elaine Hardy*, PINES and Collaborative Projects Manager
>> ------------------------------
>>
>> *Georgia Public Library Service*
>>
>> 2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341
>>
>> (404) 235-7128 | ehardy at georgialibraries.org
>>
>> (404) 548-4241 | Cell
>>
>>
>>
>> <https://www.facebook.com/georgialibraries>
>> <https://www.twitter.com/georgialibs>
>> <https://www.instagram.com/georgialibraries/>
>>
>> *Join our email list* <http://georgialibraries.org/subscription> *for
>> stories of Georgia libraries making an impact in our communities**.*
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>>
>>
>>
>>
>> On Mon, May 24, 2021 at 1:23 PM Erica Rohlfs <erica.rohlfs at equinoxoli.org>
>> wrote:
>>
>> I don't know if what I have to add will be helpful. I encountered this
>> issue several years ago and tested on both the Web Client and XUL. The
>> message is more specifically stating that "a hold request at a higher level
>> than copy has been attempted, but there are no copies that belong to the
>> higher-level unit." Generically, Evergreen isn't letting you place a title
>> hold if the only copies are effectively non-holdable.
>>
>>
>>
>> On Mon, May 24, 2021 at 1:05 PM Terran McCanna <
>> tmccanna at georgialibraries.org> wrote:
>>
>> I suspect that HIGH_LEVEL_HOLD_HAS_NO_COPIES is a generic error message
>> that just means there aren't any copies that can fill the hold - either
>> because there aren't any copies, or there aren't any copies that are in an
>> available status, or because the copies are age protected at other
>> locations, or some other reason.
>>
>>
>>
>> I would recommend creating a new Launchpad bug report that 1) Requests
>> that the Place Hold button is greyed out if a record has no holdings, and
>> 2) Requests that a more human-readable error message is presented in place
>> of that error message.
>>
>>
>>
>>
>>
>> *Terran McCanna, PINES Program Manager*
>> ------------------------------
>>
>> *Georgia Public Library Service | University System of Georgia*
>>
>> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>>
>> (404) 235-7138 | tmccanna at georgialibraries.org
>>
>> http://help.georgialibraries.org | help at georgialibraries.org
>>
>>
>>
>> <https://www.facebook.com/georgialibraries>
>> <https://www.twitter.com/georgialibs>
>> <https://www.instagram.com/georgialibraries/>
>>
>> *Join our email list* <http://georgialibraries.org> *for stories of
>> Georgia libraries making an impact in our communities.*
>>
>>
>>
>>
>>
>>
>>
>> On Mon, May 24, 2021 at 12:54 PM Lindsay Stratton <lstratton at wlsmail.org>
>> wrote:
>>
>> I raised this at the conference Holds pre-session, and there were a
>> variety of interesting responses, so I'll also raise it here.
>>
>>
>>
>> We recently upgraded to 3.6., and are noticing that when placing holds in
>> the staff catalog, the Place Hold button is available for titles with no
>> copies.The hold fails with the HIGH_LEVEL_HOLD_HAS_NO_COPIES error, with no
>> override, etc.
>>
>>
>>
>> My issues:
>>
>>
>>
>> 1) The place hold button had previously been "greyed out"/unavailable,
>> which may have been a local template customization? but, it's misleading
>> and frustrating
>>
>>
>>
>> 2) What is actually happening here?
>>
>>
>>
>> 3) Are there settings for this?
>>
>>
>>
>> 4) There are no permissions for the high level hold (
>> https://bugs.launchpad.net/evergreen/+bug/1761241)
>>
>>
>>
>> 5) the silent failure (https://bugs.launchpad.net/evergreen/+bug/1761238)
>>
>>
>>
>> FWIW, in my consortia, the holds are plain title holds, no OUs are set
>> for hold skipping, we don't use parts.
>>
>>
>> *Lindsay Stratton*
>>
>> *Systems Librarian*
>>
>> Westchester Library System
>>
>> 570 Taxter Rd., 4th Floor
>>
>> Elmsford, NY 10523
>>
>> lstratton at wlsmail.org
>>
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>>
>>
>> --
>>
>> Erica Rohlfs
>>
>> Senior Implementation Project Manager
>>
>> Equinox Open Library Initiative
>>
>> erica.rohlfs at equinoxOLI.org
>>
>> https://equinoxOLI.org
>>
>> phone: 877-OPEN-ILS (673-6457)
>>
>> direct: 770-709-5572
>>
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>
>
> --
> Dan Briem
> Harrison Public Library
> 2 Bruce Ave. Harrison, NY 10528
> (914) 835-0324
> harrisonpl.org <https://www.harrisonpl.org>
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