[Evergreen-general] how many claims returned?

[Erica Rohlfs]

Hi Kendra!

As mentioned, you can adjust the claims returned limit via Library Setting:
Max Patron Claims Returned Count. However, an aspect of claims returned
that staff will want to keep in mind is the fact that the Claims Returned
count on the patron account does not automatically decrease off of the
patron account, when staff check in the item. For example, a patron claims
they returned an item, staff mark it claims returned, there will now be a
"1" count on their claims returned (located in patron's Edit interface), a
little while later staff indeed find the item on the shelf and check it in,
that "1" will not automatically remove from the account, staff will need to
manually mark the count back down.

I hope this helps.

Thank You,
Erica

On Fri, May 28, 2021 at 5:06 PM Jennifer Weston <
jennifer.weston at equinoxoli.org> wrote:

> The library setting is "Max Patron Claims Returned Count"
>
> Jennifer Weston, MLIS
> Product and Education Specialist
> Equinox Open Library Initiative
> jennifer.weston at equinoxOLI.org <jennifer.weston at equinoxoli.org>
> *https://equinoxOLI.org <https://equinoxOLI.org>*
> phone:  877-OPEN-ILS (673-6457)
> direct:  770-709-5574
>
>
> On Fri, May 28, 2021 at 4:46 PM Dawn Dale <ddale at georgialibraries.org>
> wrote:
>
>> I am not sure if it is a library setting or not but PINES has 5 as the
>> limit.
>>
>>
>>
>> *Dawn Dale, PINES Services Specialist - Circulation*
>>
>> ------------------------------
>>
>> Georgia Public Library Service
>>
>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>
>> (404) 291-2800, ddale at georgialibraries.org
>>
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>>
>> On Fri, May 28, 2021 at 4:38 PM Kendra Purtle <kendrap at ccld.us> wrote:
>>
>>> How any claims returned is each patron allowed? Is there a limit?
>>>
>>> *Kendra A. Purtle*
>>> Branch manager, Osage Beach branch
>>> Camden County Library District
>>> 1064 Gutridge Lane
>>> Osage Beach, MO 65065
>>> Phone (573)348-3282
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-- 
Erica Rohlfs
Senior Implementation Project Manager
Equinox Open Library Initiative
erica.rohlfs at equinoxOLI.org
https://equinoxOLI.org
phone: 877-OPEN-ILS (673-6457)
direct: 770-709-5572
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