[Evergreen-general] HIGH_LEVEL_HOLD_HAS_NO_COPIES issues

[Elaine Hardy]

To build on what Erica has said, when I have seen this in PINES, it has
been when the copies attached to a title record are in holdable status but
the library is set in the org unit settings to be skipped in hold targeting.

I have not seen any reports since we have been on 3.6.1 of place holds
being available when no items are attached to a bib record or if all items
are in a nonholdable status/state.

J. Elaine Hardy, PINES and Collaborative Projects Manager
------------------------------

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On Mon, May 24, 2021 at 1:23 PM Erica Rohlfs <erica.rohlfs at equinoxoli.org>
wrote:

> I don't know if what I have to add will be helpful. I encountered this
> issue several years ago and tested on both the Web Client and XUL. The
> message is more specifically stating that "a hold request at a higher level
> than copy has been attempted, but there are no copies that belong to the
> higher-level unit." Generically, Evergreen isn't letting you place a title
> hold if the only copies are effectively non-holdable.
>
> On Mon, May 24, 2021 at 1:05 PM Terran McCanna <
> tmccanna at georgialibraries.org> wrote:
>
>> I suspect that HIGH_LEVEL_HOLD_HAS_NO_COPIES is a generic error message
>> that just means there aren't any copies that can fill the hold - either
>> because there aren't any copies, or there aren't any copies that are in an
>> available status, or because the copies are age protected at other
>> locations, or some other reason.
>>
>> I would recommend creating a new Launchpad bug report that 1) Requests
>> that the Place Hold button is greyed out if a record has no holdings, and
>> 2) Requests that a more human-readable error message is presented in place
>> of that error message.
>>
>>
>> Terran McCanna, PINES Program Manager
>> ------------------------------
>>
>> Georgia Public Library Service | University System of Georgia
>>
>> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>>
>> (404) 235-7138 | tmccanna at georgialibraries.org
>>
>> http://help.georgialibraries.org | help at georgialibraries.org
>>
>> <https://www.facebook.com/georgialibraries>
>> <https://www.twitter.com/georgialibs>
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>> <https://www.twitter.com/georgialibs>
>>
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>> libraries making an impact in our communities.
>>
>>
>>
>> On Mon, May 24, 2021 at 12:54 PM Lindsay Stratton <lstratton at wlsmail.org>
>> wrote:
>>
>>> I raised this at the conference Holds pre-session, and there were a
>>> variety of interesting responses, so I'll also raise it here.
>>>
>>> We recently upgraded to 3.6., and are noticing that when placing holds
>>> in the staff catalog, the Place Hold button is available for titles with no
>>> copies.The hold fails with the HIGH_LEVEL_HOLD_HAS_NO_COPIES error, with no
>>> override, etc.
>>>
>>> My issues:
>>>
>>> 1) The place hold button had previously been "greyed out"/unavailable,
>>> which may have been a local template customization? but, it's misleading
>>> and frustrating
>>>
>>> 2) What is actually happening here?
>>>
>>> 3) Are there settings for this?
>>>
>>> 4) There are no permissions for the high level hold (
>>> https://bugs.launchpad.net/evergreen/+bug/1761241)
>>>
>>> 5) the silent failure (https://bugs.launchpad.net/evergreen/+bug/1761238
>>> )
>>>
>>> FWIW, in my consortia, the holds are plain title holds, no OUs are set
>>> for hold skipping, we don't use parts.
>>>
>>> *Lindsay Stratton*
>>> *Systems Librarian*
>>> Westchester Library System
>>> 570 Taxter Rd., 4th Floor
>>> Elmsford, NY 10523
>>> lstratton at wlsmail.org
>>> _______________________________________________
>>> Evergreen-general mailing list
>>> Evergreen-general at list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
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>
>
> --
> Erica Rohlfs
> Senior Implementation Project Manager
> Equinox Open Library Initiative
> erica.rohlfs at equinoxOLI.org
> https://equinoxOLI.org
> phone: 877-OPEN-ILS (673-6457)
> direct: 770-709-5572
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