[Evergreen-general] HIGH_LEVEL_HOLD_HAS_NO_COPIES issues

[Erica Rohlfs]

I don't know if what I have to add will be helpful. I encountered this
issue several years ago and tested on both the Web Client and XUL. The
message is more specifically stating that "a hold request at a higher level
than copy has been attempted, but there are no copies that belong to the
higher-level unit." Generically, Evergreen isn't letting you place a title
hold if the only copies are effectively non-holdable.

On Mon, May 24, 2021 at 1:05 PM Terran McCanna <
tmccanna at georgialibraries.org> wrote:

> I suspect that HIGH_LEVEL_HOLD_HAS_NO_COPIES is a generic error message
> that just means there aren't any copies that can fill the hold - either
> because there aren't any copies, or there aren't any copies that are in an
> available status, or because the copies are age protected at other
> locations, or some other reason.
>
> I would recommend creating a new Launchpad bug report that 1) Requests
> that the Place Hold button is greyed out if a record has no holdings, and
> 2) Requests that a more human-readable error message is presented in place
> of that error message.
>
>
> Terran McCanna, PINES Program Manager
> ------------------------------
>
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> On Mon, May 24, 2021 at 12:54 PM Lindsay Stratton <lstratton at wlsmail.org>
> wrote:
>
>> I raised this at the conference Holds pre-session, and there were a
>> variety of interesting responses, so I'll also raise it here.
>>
>> We recently upgraded to 3.6., and are noticing that when placing holds in
>> the staff catalog, the Place Hold button is available for titles with no
>> copies.The hold fails with the HIGH_LEVEL_HOLD_HAS_NO_COPIES error, with no
>> override, etc.
>>
>> My issues:
>>
>> 1) The place hold button had previously been "greyed out"/unavailable,
>> which may have been a local template customization? but, it's misleading
>> and frustrating
>>
>> 2) What is actually happening here?
>>
>> 3) Are there settings for this?
>>
>> 4) There are no permissions for the high level hold (
>> https://bugs.launchpad.net/evergreen/+bug/1761241)
>>
>> 5) the silent failure (https://bugs.launchpad.net/evergreen/+bug/1761238)
>>
>> FWIW, in my consortia, the holds are plain title holds, no OUs are set
>> for hold skipping, we don't use parts.
>>
>> *Lindsay Stratton*
>> *Systems Librarian*
>> Westchester Library System
>> 570 Taxter Rd., 4th Floor
>> Elmsford, NY 10523
>> lstratton at wlsmail.org
>> _______________________________________________
>> Evergreen-general mailing list
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>>
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-- 
Erica Rohlfs
Senior Implementation Project Manager
Equinox Open Library Initiative
erica.rohlfs at equinoxOLI.org
https://equinoxOLI.org
phone: 877-OPEN-ILS (673-6457)
direct: 770-709-5572
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