[Evergreen-general] Group Penalty Threshold: PATRON_EXCEEDS_LOST_COUNT

[Murphy, Benjamin]

I'm trying to figure out some behavior with the PATRON_EXCEEDS_LOST_COUNT Group Penalty Threshold.

Right now, we have a user with a lost book. The home library of the user is Branch A and the lost book's owning library is Branch A. I have a PATRON_EXCEEDS_LOST_COUNT Group Penalty Threshold of 1 set for Branch A and Branch B, (as well as System A, of which both branches are a part)

I am only alerted to the threshold being met when I have my workstation set at Branch A. If my workstation is set to Branch B, I get no alerts when I pull up the account.

Ideally, I'd like to see the blocking alert when I pull up this account at any of the branches in System A, no matter where the user or material is from. Am I configuring it wrong? Is that "Just not the way Evergreen works"?

Using Evergreen 3.7.2

Benjamin Murphy
NC Cardinal Program Manager
NC Dept. of Natural and Cultural Resources
919.814.6797 |  benjamin.murphy at ncdcr.gov<mailto:benjamin.murphy at ncdcr.gov>
https://statelibrary.ncdcr.gov/ld/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
Facebook<https://www.facebook.com/StateLibraryNC/>  Twitter<https://twitter.com/StateLibraryNC>  Instagram<http://www.instagram.com/ncculture>  YouTube<https://www.youtube.com/user/statelibrarync/>  Website<https://statelibrary.ncdcr.gov/>

Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20211116/b8cb36a2/attachment.html>