[Evergreen-general] [External] Re: Group Penalty Threshold: PATRON_EXCEEDS_LOST_COUNT

Tue Nov 16 13:14:42 EST 2021

Thanks everyone for your responses. I removed the branch level thresholds and placed the system level threshold again. Looks like the bug mentioned is the issue at play. We can see the issues from the branch when logged in at the branch, but we’re not seeing them at the other branches from the same system.

Benjamin

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of Aubrey Area Library via Evergreen-general
Sent: Tuesday, November 16, 2021 11:41 AM
To: Jessica Woolford <jwoolford at biblio.org>
Cc: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Subject: [External] Re: [Evergreen-general] Group Penalty Threshold: PATRON_EXCEEDS_LOST_COUNT

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Thank you for the clarification! I can definitely see why that would be desired.

Jordan

On Tue, Nov 16, 2021 at 10:40 AM Jessica Woolford <jwoolford at biblio.org<mailto:jwoolford at biblio.org>> wrote:
Hi Jordan,

You can have different thresholds, but they only apply and appear at the branch or system where they are configured. See Benjamin's in his original email - because these two branches have the group penalty configured on the branch level, if a patron has a lost item at branch A, the penalty only applies at Branch A. Staff logged in at Branch B would not see the penalty message.

As Erica said, the threshold would have to be configured only at the System Level to be honored at both locations, or at the consortium level to have it honored across the whole consortium. Bibliomation libraries decided that the flexibility of having their own thresholds was more important, but ideally would like to be able to see and honor blocks from other libraries. We do have a block of 1 lost item at the consortium level.

Jessica

On Tue, Nov 16, 2021 at 11:12 AM Aubrey Area Library <aubreyarealibrary at gmail.com<mailto:aubreyarealibrary at gmail.com>> wrote:
I thought this was a thing. At least in our setup, we all have differing thresholds. Unless I am misunderstanding your response.

Thanks,
Jordan

On Tue, Nov 16, 2021 at 10:04 AM Jessica Woolford via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Hi Benjamin,

See this wishlist Launchpad ticket: https://bugs.launchpad.net/evergreen/+bug/1464756<https://urldefense.com/v3/__https:/bugs.launchpad.net/evergreen/*bug/1464756__;Kw!!HYmSToo!JY-HwBddfFC7s4u_Sd71FcnfVGrhp_uVw-cr-KHy7hOVUZp28fVJeoExzv_LxyrDQ5hc7Gg$>

It has long been a wish at our consortium that we could allow libraries to have different penalty thresholds, and allow them to be honored at all locations at the system OR consortium level.

Jessica

On Tue, Nov 16, 2021 at 10:14 AM Erica Rohlfs via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Good Morning Benjamin,

If you remove the individual library thresholds and keep the threshold set at the system level, it will display the lost threshold at any branch within that system. However, this modification isn't retroactive to your patrons' existing penalties.

I hope this helps.

Thank You,
Erica

On Tue, Nov 16, 2021 at 9:26 AM Murphy, Benjamin via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
I’m trying to figure out some behavior with the PATRON_EXCEEDS_LOST_COUNT Group Penalty Threshold.

Right now, we have a user with a lost book. The home library of the user is Branch A and the lost book’s owning library is Branch A. I have a PATRON_EXCEEDS_LOST_COUNT Group Penalty Threshold of 1 set for Branch A and Branch B, (as well as System A, of which both branches are a part)

I am only alerted to the threshold being met when I have my workstation set at Branch A. If my workstation is set to Branch B, I get no alerts when I pull up the account.

Ideally, I’d like to see the blocking alert when I pull up this account at any of the branches in System A, no matter where the user or material is from. Am I configuring it wrong? Is that “Just not the way Evergreen works”?

Using Evergreen 3.7.2

Benjamin Murphy
NC Cardinal Program Manager
NC Dept. of Natural and Cultural Resources
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If you need further assistance, please contact the library at 940-365-9162 or send a reply email.
Thank You, The Library Staff

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Jessica Woolford
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070 ext. 105

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If you need further assistance, please contact the library at 940-365-9162 or send a reply email.
Thank You, The Library Staff

226 Countryside Dr., Aubrey, TX 76227

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