[Evergreen-general] [EXTERNAL] srfsh login not working

[Jason Boyer]

That error implies that something is wrong with either the ejabberd config or the username / passwords for the ejabberd users in opensrf_core.xml, or potentially the database configuration for the service(s) logging that error. 

Some things to check:
Is auth_password_format set to plain in the ejabberd config and was ejabberd restarted after that change?
Were the 4 ejabberd users registered after the password format change or before?
Do the ejabberd user names and passwords in opensrf_core.xml match the values you used when registering the users?
Do *all* of the database configuration sections in opensrf.xml match the values for the Postgres user that you created? (If you used the --update-config option to eg_db_config then that should already be the case)
Did you restart PostgreSQL after changing any values in postgresql.conf or pg_hba.conf?
Can you connect to the database with psql using the username and password you used for Evergreen?


-- 
Jason Boyer
Senior System Administrator
Equinox Open Library Initiative
JBoyer at equinoxOLI.org
+1 (877) Open-ILS (673-6457)
https://equinoxOLI.org/

> On Oct 20, 2021, at 9:17 AM, Martin House <martin.house at cpcc.edu> wrote:
> 
> Morning,
> Thanks for your response Jason. I do have Evergreen installed, but noticed last night that when I try to run it is says that my server is not connected to a network. I wonder if that is the problem? I have gone through all the steps in the ReadMe for both opensrf and the Evergreen server install, so I feel a bit stuck right now. 
> 
> Thanks,
> 
> Martin 
> 
> On Wed, Oct 20, 2021 at 8:55 AM Jason Boyer <JBoyer at equinoxoli.org <mailto:JBoyer at equinoxoli.org>> wrote:
> Hi Martin, have you also installed Evergreen at this point and followed all of the configuration steps as part of those instructions? The opensrf.xml and opensrf_core.xml files for Evergreen are significantly expanded on the versions included in opensrf itself. If Evergreen isn’t yet installed and its services running there’s nothing included in the base opensrf install that can be logged in to.
> 
> Jason
> 
> -- 
> Jason Boyer
> Senior System Administrator
> Equinox Open Library Initiative
> JBoyer at equinoxOLI.org <mailto:JBoyer at equinoxOLI.org>
> +1 (877) Open-ILS (673-6457)
> https://equinoxOLI.org/ <https://urldefense.proofpoint.com/v2/url?u=https-3A__equinoxOLI.org_&d=DwQFaQ&c=eyK8KBY19DualCOSet0JGw&r=otODVZ2rwF8eU8MhsxpDqHSkw7GQfXEkPFPzWvUV6mE&m=6nfXHcORzrD-CJ4ngSV7Jms-VhM-nXCT_dws1anlfCusv7L9Ws5qHUEi6pp0Krp1&s=6_waXRJ77HkuHcUVBDMwSs9US2_YONE05ss49i43gUM&e=>
> 
>> On Oct 19, 2021, at 7:54 PM, Martin House via Evergreen-general <evergreen-general at list.evergreen-ils.org <mailto:evergreen-general at list.evergreen-ils.org>> wrote:
>> 
>> Hi Everyone,
>> I could use some troubleshooting help. After much tinkering with the install on my VirtualBox running Ubuntu 18.4, I was able to get opensrf to work and have been successful with the installation instructions up to where I need to login to srfsh using the egadmin and password.
>> 
>> When I ran the perl script it was my understanding that the <admin-user> and <admin-password> I entered for egadmin would generate that user, but now I'm not certain it did. 
>> 
>> I would appreciate some troubleshooting tips. While I found some, they were from 1.6, and I don't think that these will work. 
>> 
>> The error message I receive is that I cannot login using egadmin.
>> 
>> I'd appreciate any suggestions on how to fix this.
>> 
>> Sincerely,
>> 
>> Martin
>> 
>> -- 
>> Martin House, Ed.D
>> Assistant Director, Public Services
>> Library
>> Central Piedmont Community College
>> Library, Central Campus
>> P.O. Box 35009 Charlotte, NC 28235
>> t 704.330.6752 | 
>> cpcc.edu <http://www.cpcc.edu/>
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> 
> 
> 
> -- 
> Martin House, Ed.D
> Assistant Director, Public Services
> Library
> Central Piedmont Community College
> Library, Central Campus
> P.O. Box 35009 Charlotte, NC 28235
> t 704.330.6752 | 
> cpcc.edu <http://www.cpcc.edu/>

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