[Evergreen-general] Old Barcode/Username Change

[Diane Disbro]

There's the key. Both the old and new barcodes need to be active. We don't
like patrons to have two active barcodes.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddisbro at scenicregional.org



On Thu, Jan 27, 2022 at 10:52 AM Jessica Woolford <jwoolford at biblio.org>
wrote:

> Just want to offer some clarification. Before Bibliomation's upgrade to
> 3.6.5, if a patron's username matched their inactive barcode, they could
> still log into the OPAC, but the old barcode wouldn't work even though it
> was their username (I think because of this bug:
> https://bugs.launchpad.net/evergreen/+bug/1255561). After the upgrade, if
> their username was an old inactive barcode, they could not login at all in
> the TPAC version of the OPAC, even with their new barcode. We tested this
> on a test system we have running the Bootstrap OPAC, and the behavior is
> the same as it was in TPAC prior to our upgrade (they could log in with the
> new barcode but not the old one). Some community members generously tested
> this on TPAC running a later version, but were not able to replicate what
> we were seeing. So, we need to make sure there isn't some customization or
> unique configuration we're running that's causing this, but since we're
> going to be transitioning to Bootstrap eventually anyway and it's not a
> problem there, we felt a short term solution might be best. So, we wrote
> some SQL to update usernames of the affected patrons to their new barcodes.
>
> Our consortium only uses barcodes to authenticate to OverDrive, so they
> still would have had a problem logging into that service. We have learned
> that some of our libraries just leave the old barcode as active so they can
> continue to use it for OverDrive. The other option is that you can merge
> user IDs in OverDrive Marketplace (video on this here:
> https://resources.overdrive.com/merging-user-ids/).
>
> On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> And I appreciate the opportunity to ask questions about this! Some of our
>> patrons don't want to replace lost cards because they have set up accounts
>> with OverDrive and don't want to have to start over. If they DON'T need to
>> start over, we can tell them to continue to use their old number for their
>> username.
>>
>> Diane Disbro
>> Pronouns: she/her
>> Circulation Coordinator
>> Scenic Regional Library
>> 251 Union Plaza Drive
>> Union, MO 63084
>> (636) 583-0652 ext  110
>> ddisbro at scenicregional.org
>>
>>
>>
>> On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <
>> evergreen-general at list.evergreen-ils.org> wrote:
>>
>>> No worries!
>>>
>>>
>>>
>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>
>>> ------------------------------
>>>
>>> Georgia Public Library Service
>>>
>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>
>>> (404) 291-2800, ddale at georgialibraries.org
>>>
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>>>
>>> Join our email list <http://georgialibraries.org/subscription> for
>>> stories of Georgia libraries making an impact in our communities.
>>>
>>>
>>>
>>> On Thu, Jan 27, 2022 at 11:04 AM Gina Monti <gmonti at biblio.org> wrote:
>>>
>>>> Sorry, all on the Evergreen discussion page!  I sent this to the wrong
>>>> email list-please disregard.
>>>>
>>>> It's supposed to go to our consortium's Evergreen list.  This is a
>>>> Bibliomation situation we're fixing.
>>>>
>>>> On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale <ddale at georgialibraries.org>
>>>> wrote:
>>>>
>>>>> Hi Gina,
>>>>>
>>>>> We have seen some of this as well though I don't have any specific
>>>>> example to share with you. I was going to open a bug but if you want to do
>>>>> that I will add heat.
>>>>>
>>>>>
>>>>>
>>>>> *Dawn Dale, PINES Services Specialist - Circulation*
>>>>>
>>>>> ------------------------------
>>>>>
>>>>> Georgia Public Library Service
>>>>>
>>>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>>>
>>>>> (404) 291-2800, ddale at georgialibraries.org
>>>>>
>>>>> <https://www.facebook.com/georgialibraries>
>>>>> <https://www.twitter.com/georgialibs>
>>>>> <https://www.instagram.com/georgialibraries/>
>>>>>
>>>>> Join our email list <http://georgialibraries.org/subscription> for
>>>>> stories of Georgia libraries making an impact in our communities.
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
>>>>> evergreen-general at list.evergreen-ils.org> wrote:
>>>>>
>>>>>> Hello Everyone,
>>>>>>
>>>>>> We contacted library directors individually on Friday with
>>>>>> information on the issue some patrons were experiencing logging in through
>>>>>> the OPAC.  In short, older barcodes that were saved as their usernames
>>>>>> needed to be changed to their current barcode in order to gain access.
>>>>>> Today we have globally changed all the affected patrons to have their
>>>>>> usernames reflect their current barcode.
>>>>>>
>>>>>> We produced shared buckets for each library to keep track of the
>>>>>> affected patrons for your records.  If you would like your shared bucket
>>>>>> ID, please email me off list.
>>>>>>
>>>>>> Thank you most of all for your patience during this situation.  A
>>>>>> reminder that when you are replacing a barcode, please replace the username
>>>>>> if the username isn't set to a unique field that the patron requested.
>>>>>>
>>>>>> --
>>>>>> Gina Monti
>>>>>> Evergreen Systems Specialist
>>>>>> Bibliomation, Inc.
>>>>>> (203) 577-4070 ext. 109
>>>>>> _______________________________________________
>>>>>> Evergreen-general mailing list
>>>>>> Evergreen-general at list.evergreen-ils.org
>>>>>>
>>>>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Gina Monti
>>>> Evergreen Systems Specialist
>>>> Bibliomation, Inc.
>>>> (203) 577-4070 ext. 109
>>>>
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>
>
> --
> Jessica Woolford
> Evergreen Systems Manager
> Bibliomation, Inc.
> 24 Wooster Ave.
> Waterbury, CT 06708
> 203-577-4070 ext. 105
>
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