[Evergreen-general] Duplicate holds

[Jennifer Pringle]

Hi Terri,

We've seen that kind of thing happen when staff don't check the item  
in before checking it out to the patron and so the hold isn't actually  
captured.

You may want to take a look a what you have set for the library  
settings "Checkout Fills Related Hold" and "Checkout Fills Related  
Hold On Valid Copy Only"

Hope this helps,

Jennifer


Quoting Terri Moser via Evergreen-general  
<evergreen-general at list.evergreen-ils.org>:

> Anyone else?
> Have any of you had any trouble with Evergreen sending multiple copies of
> holds? We just had a patron get second copies of 3 books. It's almost like
> the system renewed the hold when we checked the first copies out.
> --
> Terri Moser
> Circulation Supervisor
> Neosho Newton County Library
>                "Never let a problem to be solved become more important than
> a person to be loved."
>                                    -Thomas S. Monson


-- 
Jennifer Pringle (she/her)
Co-op Support - Training Lead
BC Libraries Cooperative
Toll-free: 1-888-848-9250
Email:jennifer.pringle at bc.libraries.coop
Website: http://bc.libraries.coop

Gratefully acknowledging that I live and work in the unceded  
Traditional Territory of the St'at'yemc Nations.