[Evergreen-general] Duplicate holds

[Diane Disbro]

We were told some years ago that if patrons double click when placing a
hold, they place two hold.

Diane Disbro

On Tue, Jun 28, 2022, 2:50 PM Jennifer Pringle via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Hi Terri,
>
> We've seen that kind of thing happen when staff don't check the item
> in before checking it out to the patron and so the hold isn't actually
> captured.
>
> You may want to take a look a what you have set for the library
> settings "Checkout Fills Related Hold" and "Checkout Fills Related
> Hold On Valid Copy Only"
>
> Hope this helps,
>
> Jennifer
>
>
> Quoting Terri Moser via Evergreen-general
> <evergreen-general at list.evergreen-ils.org>:
>
> > Anyone else?
> > Have any of you had any trouble with Evergreen sending multiple copies of
> > holds? We just had a patron get second copies of 3 books. It's almost
> like
> > the system renewed the hold when we checked the first copies out.
> > --
> > Terri Moser
> > Circulation Supervisor
> > Neosho Newton County Library
> >                "Never let a problem to be solved become more important
> than
> > a person to be loved."
> >                                    -Thomas S. Monson
>
>
> --
> Jennifer Pringle (she/her)
> Co-op Support - Training Lead
> BC Libraries Cooperative
> Toll-free: 1-888-848-9250
> Email:jennifer.pringle at bc.libraries.coop
> Website: http://bc.libraries.coop
>
> Gratefully acknowledging that I live and work in the unceded
> Traditional Territory of the St'at'yemc Nations.
>
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
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>
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