[Evergreen-general] AT&T SMS notifications

[Elizabeth Davis]

Hello

I was just wondering if anyone else has problems with AT&T SMS notifications.  Overall AT&T users get our SMS notifications, but there seems to be a few patrons who confirm their numbers and providers and yet still do not get the notifications.  The bounce backs state that the recipient cannot be reached.  We’ve had users check to confirm they aren’t blocking the messages and that they aren’t going to spam filters.  I was just curious if others were experiencing this and if they found a solution.

Thanks,

Elizabeth Davis
she/her/hers
Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS)
www.sparkpa.org
‪(717) 256-1627

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