[Evergreen-general] AT&T SMS notifications

[Terran McCanna]

Is the sending email address the same for all of your outgoing messages?

We use a different sending email for each org unit, but that requires that
their SPF records on their domains are set up correctly. If not, receiving
service providers will often block the emails. I'm not sure if that could
be a problem you are hitting.


Terran McCanna, PINES Program Manager
------------------------------

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On Wed, Mar 23, 2022 at 8:36 AM Elizabeth Davis via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Hello
>
>
>
> I was just wondering if anyone else has problems with AT&T SMS
> notifications.  Overall AT&T users get our SMS notifications, but there
> seems to be a few patrons who confirm their numbers and providers and yet
> still do not get the notifications.  The bounce backs state that the
> recipient cannot be reached.  We’ve had users check to confirm they aren’t
> blocking the messages and that they aren’t going to spam filters.  I was
> just curious if others were experiencing this and if they found a solution.
>
>
>
>
> Thanks,
>
>
>
> Elizabeth Davis
>
> she/her/hers
>
> Support & Project Management Specialist
>
> Pennsylvania Integrated Library System (PaILS)
>
> www.sparkpa.org
>
> ‪(717) 256-1627
>
>
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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