[Evergreen-general] Cover Image uploader

[Mike Rylander]

Hi Samantha,

In addition to what both Jasons have said, there are server
configuration changes required to make this new feature function
correctly.  In particular, all front-facing Evergreen servers need to
use the same shared location for the image storage.  If images show up
on some computers but not others, or only sometimes show up on a
single client computer, this may not be set up correctly.  You'll
probably want to have your ILS support folks double check that
everything is set up as it needs to be.

HTH,

--
Mike Rylander
Research and Development Manager
Equinox Open Library Initiative
1-877-OPEN-ILS (673-6457)
work: miker at equinoxOLI.org
personal: mrylander at gmail.com
https://equinoxOLI.org

On Fri, Nov 18, 2022 at 10:01 AM Jason Etheridge via Evergreen-general
<evergreen-general at list.evergreen-ils.org> wrote:
>
> Hi Samantha,
>
> Web browsers can be particularly aggressive with caching images.  If
> you upload an image on one machine, does it show up instantly on a
> different machine that hasn't pulled up that record recently?  If so,
> then it's likely that patrons in general are seeing the new image.
>
> -- Jason
>
> On Fri, Nov 18, 2022 at 7:52 AM O'Connor, Samantha via
> Evergreen-general <evergreen-general at list.evergreen-ils.org> wrote:
> >
> > Good morning,
> >
> > NC Cardinal recently upgraded to 3.9.1. Since the upgrade, we have discovered that the custom cover image uploader isn't working. As described by one staff member struggling with it: "If it works, it works instantly. Clear your cache and look quickly; a massively compressed version of it will be there. Shortly thereafter, the image vanishes from the server and you're back to gray squares."
> >
> > Essentially, what's happening is that people are uploading images. Sometimes they see the cover image instantly, most times they don't. Sometimes one that was visible instantly no longer shows up for them later. Sometimes a hard refresh will force the image to show up, sometimes it doesn't. Sometimes it takes more than 24 hours for the image to be visible.
> >
> > I've tested it myself several times and found no consistent pattern.
> >
> > Has anyone else run into this issue?
> >
> > Thanks for any responses!
> > _______________________________________________
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> > Evergreen-general at list.evergreen-ils.org
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>
>
>
> --
> Jason Etheridge
> Senior Developer
> Equinox Open Library Initiative
> jason at equinoxOLI.org
> https://equinoxOLI.org
> phone: 877-OPEN-ILS (673-6457)
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